# Operations & Project Administrator - IT industry

> VirtuHire · South Africa (Remote) · — · Posted 2026-04-07

**Workplace:** remote

## Description

Our client in the UK is looking for an **Operations & Project Administrator** to help them move the needle internally as they grow and mature as a technology services business.

This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.

You won’t be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.

### Key Responsibilities

**Internal Operations & Delivery**

-   Own and progress internal projects that improve how we operate as a business.
-   Act as an extension of the Project Manager / Operations function.
-   Ensure work streams always have a clear next action, owner, and timeline.
-   Identify blockers early and drive resolution.

**Ticket & Workflow Management**

-   Oversee ticket queues and ensure tickets are actively progressing.
-   Chase updates, escalate where required, and prevent stagnation.
-   Ensure priority issues and uptime-related escalations are handled promptly.
-   Maintain clarity between support work, project work, and internal initiatives.

**Process & Continuous Improvement**

-   Identify inefficiencies in systems, workflows, and ways of working.
-   Recommend and help implement improvements, automation, or simplification.
-   Support documentation of processes so work is repeatable and scalable.
-   Ask “how could this be done better, slicker or more efficiently?”.

**Stakeholder Coordination**

-   Coordinate between technical staff, project managers, and leadership.
-   Support communication around status, risks, and progress.
-   Help bring structure and follow-through to internal initiatives.

## Requirements

**Essential**

-   Experience working in an MSP, IT services company, or similar tech environment.
-   Strong understanding of how ticket systems, projects, and support teams operate.
-   Highly organised with excellent follow‑through.
-   Naturally proactive — sees what needs doing and gets on with it.
-   Comfortable managing multiple moving parts.
-   Outcome‑focused: cares more about progress than activity.

**Desirable**

-   Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
-   Exposure to internal improvement projects or operational roles.
-   Interest in automation, process optimisation, or systems thinking.

**What This Role Is Not**

-   Not a technical engineer role.
-   Not purely admin or note‑taking.
-   Not reactive order‑taking.

This is a delivery and momentum role — someone who keeps things moving and improves the way the business runs.

**Why This Role Matters**

As we scale, internal friction becomes the biggest risk. This role exists to:

-   Protect delivery quality.
-   Keep standards high.
-   Reduce noise and inefficiency.
-   Help the leadership team focus on growth.
-   You’ll have genuine impact on how the business operates day‑to‑day.

**Ideal Personality Fit**

-   Driver over a passenger.
-   Self-starter and highly motivated.
-   Calm, structured, and dependable.
-   Comfortable challenging “how we’ve always done it”.
-   Enjoys bringing order to complexity.
-   Takes pride in finishing things properly.

## Apply

[Apply at VirtuHire](https://apply.workable.com/virtuhire/j/CA43BB9B17/apply)

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