# Enterprise Customer Success Manager

> VisibleThread · Arlington, United States (Hybrid) · Full-time · Posted 2026-08-13

**Workplace:** hybrid

**Department:** Customer Success

## Description

VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.

You'll own the relationship with a portfolio of enterprise customers. Your job: get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.

**About the Role**

-   Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
-   Own $3M in ARR across a number of large Enterprise Accounts
-   Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
-   Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
-   Solve problems. Be the bridge between customers and our product and support teams when issues come up.
-   Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.

## Requirements

-   5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
-   Experience working in the GovCon industry would be beneficial
-   Strong program management experience, change management and supporting user adoption
-   Must be AI savvy
-   Comfortable with technology — you can learn a product deeply and explain it simply.
-   A genuine curiosity about customers' problems, and the drive to solve them.
-   Sharp communication skills, written and verbal.
-   A self-starter who thrives on ownership, not hand-holding.

## Benefits

-   Work with major global brands across Defense, IT Services, and Healthcare.
-   A flat, fast-moving team with real career growth.
-   100% paid private medical insurance.
-   Flexible working schedule.
-   Competitive salary and annual leave.
-   Monthly all-hands and team events with people worldwide.

Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.

## Apply

[Apply at VisibleThread](https://apply.workable.com/visiblethread/j/78468D5D04/apply)

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