# Client Success Specialist

> Vitality Group International, Inc. · Chicago, United States (Hybrid) · Full-time · Posted 2026-09-14

**Salary:** USD 55,000–75,000

**Workplace:** hybrid

**Department:** Vitality Group International, Inc.

## Description

-   Support steady state operations and serve as a liaison between Vitality and Strategic Partners, acting as the primary point of contact and maintaining positive relationships with Strategic Partner counterparts
-   Collaborate with Vitality Operations, Client Relations, Partner Relations, Production Support and other Vitality departments to drive continuous improvement, efficiency and resolution of open items
-   Create and implement appropriate process changes to enhance member experience
-   Be the Vitality subject matter expert, providing Strategic Partners with updates, insights, and reporting relevant to the steady state programs
-   Stay informed of upcoming product enhancements relevant to Strategic Partners, provide servicing insights and recommendations, and communicate changes back to Customer Care
-   Manage operational questions and escalations related to Strategic Partners, both from internal and external stakeholders
-   Communicate issues and/or concerns that may arise within Operations to the appropriate stakeholders. This includes creating tickets for tracking and providing guidance to servicing teams on known issues.
-   Offer white glove servicing as needed to high-touch or VIP members
-   Track and ensure rapid response and resolution on escalated items, providing guidance on priority when needed to ensure PGs and other contractual guarantees are met
-   Maintain and create documentation to ensure that information available across the organization is up to date and accurate
-   Other duties as assigned

Salary: $55,000-75,000

Salary varies based on work location (remote or hybrid), existing salary, experience, and relevant skills and qualifications.

## Requirements

-   Experience using Salesforce and key operational support tools for  ticketing, and case management
-   Ability to interpret operational and servicing data and translate findings into actionable recommendations
-   Intermediate-to-Advanced Microsoft Excel skills, including data analysis, pivot tables, reporting, and data validation.
-   Experience working directly with external clients, strategic partners, vendors, or customer groups.

**Desirable**

-   Experience working with strategic partners and vendor management
-   Experience supporting health, wellness, and  member engagement programs.

## Benefits

Medical, Dental and Vision  
401(k) with company match  
Company paid Life, AD&D Short and Long term disability insurance  
Generous PTO, Holidays and Summer Fridays  
100% paid parental leave  
Wellness Resources

## Apply

[Apply at Vitality Group International, Inc.](https://apply.workable.com/vitalitygroup/j/9A0F22C9B9/apply)

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