# Strategic Partner Pre-Sales & Success Manager > Viva.com · London, United Kingdom · Full-time · Posted 2026-06-11 **Workplace:** on_site **Department:** Viva Bank ## Description **Please note this is a full time office based role.** **Do you enjoy bringing together commercial thinking, solution design and customer success to win and grow strategic partnerships?** If you are excited by complex payment solutions, enterprise conversations and helping major merchants unlock real value from technology, this could be your next move. ### **Why should you apply?** At viva.com, you will have the opportunity to work on high-value strategic accounts in a fast-moving and innovative payments environment. This is a role where you can combine commercial insight, project ownership and relationship management, while working cross-functionally with teams across sales, product and technical solutions. If you enjoy solving complex challenges, building trusted customer relationships and driving long-term success, this role offers the variety, visibility and impact to do exactly that. ### **Why VIVA.COM** Viva.com is Europe’s first acquirer powering merchant payments acceptance across 29 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments — in-store, online, or on the go.  Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.  Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com’s business debit card, and Merchant Advance.  With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.  ### About the role As a **Strategic Partner Pre-Sales & Success Manager** at **viva.com**, you will play a highly visible role across the full customer lifecycle — from discovery and solution shaping through implementation, go-live and long-term growth. You will work with strategic merchants, internal sales teams and product stakeholders to deliver tailored solutions that make a real impact. ### **What you will do** ### **Lead implementation and project delivery** - Scope strategic account opportunities and define tailored project requirements - Produce Statements of Work and guide projects from onboarding through to go-live - Coordinate internal and external stakeholders to keep implementations on track - Maintain clear visibility of project milestones, dependencies and key decisions - Ensure testing, pilot phases and readiness checks are completed before launch - Help deliver a smooth and high-quality implementation experience for strategic merchants ### **Drive customer success and account growth** - Own the post go-live success of strategic accounts and support long-term relationship growth - Act as a trusted advisor to merchants on integrations, reporting, reconciliation and tailored solutions - Identify opportunities to expand the relationship through additional products and services - Lead business reviews, monitor performance and provide recommendations for improvement - Carry out post go-live evaluations and capture lessons learned - Work closely with internal teams to align on shared growth opportunities across markets ### **Shape product improvement** - Share feedback and feature suggestions based on strategic account needs - Support the Product team with clear business and technical input - Help influence future solution development based on customer and market requirements ## Requirements - Experience in pre-sales, customer success, implementation or project management within payments, fintech or a related technology environment - Strong ability to manage complex client conversations and cross-functional stakeholders - Commercial awareness with the confidence to support enterprise-level opportunities - Experience working with tailored solutions, integrations or strategic accounts - Strong organisational skills and the ability to manage multiple priorities effectively - A consultative, customer-focused approach with a proactive mindset ### **What would make you stand out** - Experience supporting strategic or enterprise merchants - Knowledge of payment solutions, integrations or merchant acquiring - A track record of helping grow customer relationships after implementation - Experience working closely with product and technical teams to shape solutions ## Benefits - Performance-related bonus scheme. - Private medical insurance. - Car and mobile phone allowances. - Pension. - 25 days holiday. - Open and transparent working environment. - Full training and ongoing support. - Opportunity to work in an international fintech business with a culturally diverse team. - Fast-paced environment with access to modern payments acquiring technology. ## Apply [Apply at Viva.com](https://apply.workable.com/viva/j/2CD26F2762/apply) --- Powered by [Workable](https://www.workable.com)