# Retail Assistant

> Vivo Energy · Windhoek, Namibia · — · Posted 2026-07-02

**Workplace:** on_site

**Department:** Retail

## Description

![](https://workablehr.s3.amazonaws.com/uploads/photos/333016/4ece2caa7910f3de93891b42f804cea0.jpg)

The purpose of this role is to provide strategic, operational, and administrative support to the Retail business unit, ensuring seamless sales execution, process improvements, and cross-functional collaboration. This role plays a key part in customer engagement, compliance, performance monitoring, and the effective implementation of business initiatives

### **Principal Accountabilities**

**Strategic & Operational Support**

-   Support execution of Retail business strategies and monitor progress against operational KPIs.
-   Coordinate cross-functional collaboration with internal stakeholders (Customer Service Centre, Finance/Credit, etc.) on behalf of the sales team.
-   Maintain high standards of business integrity aligned with corporate principles and policies.
-   Contribute to annual business planning through accurate retail and operational data gathering and validation.
-   Participate in relevant training programs to support professional development.

**Project Management**

-   Lead or support key internal projects such as customer data management, HSSEQ reporting, and contract management.
-   Assist and lead implementation of strategic initiatives and digital tools (e.g., Winshuttle/SAP account creation).
-   Coordinate and track Retail sales team deliverables including meetings, travel, and administrative logistics.

**Process Improvement & Compliance**

-   Ensure compliance with VE Namibia Credit Policy, including managing overdue debts, ADL (Average Days Late), and bad debt risks.
-   Act as HSSEQ focal point, compiling monthly reports and ensuring safety standards.
-   Manage purchase requisitions and procurement processes aligned with company policies.
-   Support contract compliance through timely execution and monitoring of agreements.

**Administrative Oversight**

-   Maintain customer contract registers ensuring agreements are valid, signed, and filed.
-   Conduct customer data checks and assist in pricing, credit, and KYC processes.
-   Prepare and distribute reports, dashboards, and meeting minutes with clear follow-up tracking.
-   Manage filing systems, shared drive compliance, and support audits.
-   Oversee procurement processes (POs and PRs), document control, and filing.

**Internal Communication & Stakeholder Engagement**

-   Act as a liaison between Retail sales and other departments to ensure smooth communication.
-   Represent the sales team in interactions with HR, Finance, and IT when necessary.
-   Support customer engagement strategies and maintain key account relationships.
-   Provide operational support for B2B and B2C departments during high workloads or absences.

**Performance Monitoring**

-   Provide monthly OPEX variance analysis (budget vs actual).
-   Participate in annual planning exercises.
-   Consolidate sales data and performance metrics for decision-making.
-   Maintain reporting on financial and operational performance (customer statements, rebates, invoices, claims).
-   Monitor Retail KPIs including environmental risk assessments (NERA), ECCs, and HSSEQ tracking.

## Requirements

-   Postgraduate degree in Marketing, Business Administration, or Business related.
-   Minimum 3 years of proven retail experience, including marketing and sales in a commercial environment.
-   Valid driver’s license is required.
-   Proficient in MS Office (Excel, Word, PowerPoint), Outlook, and SAP.
-   Able to work independently under pressure.
-   Passion for customer service and stakeholder engagement.
-   Strong communication and problem-solving skills

Closing date: 09 July 2026

## Apply

[Apply at Vivo Energy](https://apply.workable.com/vivo-energy/j/24459B9B4D/apply)

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