# Customer Service Representative- Manufacturing

> Vomela · High Point, United States · Full-time · Posted 2026-09-02

**Workplace:** on_site

**Department:** Project & Program Management

## Description

-   CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
-   Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
-   Resolve customer questions and problems as they arise 
-   Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales

## Requirements

-   High School diploma or equivalent experience
-   Two years of college preferred
-   One year of experience in the printing of graphics industry
-   One year of experience in customer relations

-   Excellent interpersonal and communication skills
-   Problem solving ability 
-   Ability juggle numerous tasks and withstand pressure
-   Ability to fluently communicate, both in writing and verbally in English
-   Basic computer skills
-   Ability to establish and maintain positive relationships with customers and coworkers

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability

## Apply

[Apply at Vomela](https://apply.workable.com/vomela/j/AE39C1C4F3/apply)

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