# IT support Officer

> Waad Education · Jeddah, Saudi Arabia · Full-time · Posted 2026-08-26

**Workplace:** on_site

**Department:** Waad Academy

## Description

-   Provide daily technical support and troubleshoot hardware/software issues.
-   Install, configure, and maintain computers, printers, projectors, and smart boards.
-   Support school networks, email, Microsoft 365, and educational systems.
-   Maintain IT equipment, software, and asset records.
-   Assist with classroom technology, exams, and school events.
-   Ensure basic cybersecurity, data protection, and regular system updates.
-   Manage and follow up on IT support requests and incidents.
-   Coordinate with external IT vendors when required.

## Requirements

-   Bachelor’s degree in IT, Computer Science, or a related field.
-   1–3 years of IT support experience; school experience is preferred.
-   Good knowledge of Windows, Microsoft 365, hardware, and basic networking.
-   Strong troubleshooting, communication, and customer-service skills.
-   Ability to work under pressure and support users professionally.

## Apply

[Apply at Waad Education](https://apply.workable.com/waad-education/j/907EBFED03/apply)

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