# Pre-Sales Solutions Consultant

> WATI.io · Chennai, India (Remote) · Full-time · Posted 2026-03-02

**Workplace:** remote

## Description

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.  

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.  

**Our Platform**

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.  

**Our Backing & Partnerships**

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

**About the role -**  
As a PreSales Solutions Consultant, you will be in a customer-facing role, and be responsible for helping both developers and non-technical users make the best use of our platform. You will also help manage and prioritize prospect/customer queries and follow through with the execution and resolution of any production incidents.

You will partner with our Engineering, GTM teams and other cross-functional teams to provide the highest level of assistance and be a subject-matter expert to our clients around the world, particularly in India, the largest WhatsApp market.  
  
This role will be supporting the US timezone (5:00 PM to 2:00 AM IST).

As a Presales Solutions Consultant, your primary responsibilities will include

-   Conducting product demonstrations for prospects, outlining various use cases and potential solutions
-   Documenting API integrations and solutions for internal and external stakeholders
-   Developing new use cases and turnkey solutions to aid sales and drive customer adoption
-   Communicating insights and aiding the product team in developing native integrations and product improvements
-   Managing and prioritizing prospect and customer queries and resolving any issues in a timely manner  
    

**What will make you stand out**

-   Ability to learn and work independently
-   You enjoy working directly with customers
-   Previous experience as a software engineer
-   Experience in a start-up work environment and/or experience as part of a distributed team
-   Experience working with customers across different time zones
-   Attention to detail
-   Self-motivated and diligent work ethic
-   Strong commitment to outstanding customer service
-   Ability to communicate confidently and concisely to both technical and non-technical audiences

## Requirements

-   Bachelor's degree in Computer Science, Engineering, or related field
-   Excellent communication and presentation skills with the ability to explain technical concepts to both technical and non-technical audiences
-   3+ years of experience in a technical pre-sales, solutions engineering, or a customer technical support role
-   Experience working with REST APIs or testing API integrations
-   A self-motivated, customer-centric work ethic with strong attention to detail
-   Experience working with customers across different time zones in a fast-paced, high-growth environment
-   Track record of developing innovative solutions to aid sales and drive customer success

## Apply

[Apply at WATI.io](https://apply.workable.com/wati-dot-i-o/j/D60B1FAA10/apply)

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