# Collections Agent (Fully Remote)

> Webafrica · South Africa (Remote) · Contract · Posted 2026-05-18

**Workplace:** remote

**Department:** Invoicing & Collections

## Description

Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills?

We have just the job for you.

Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flair for finance, and a gift for collections and credit control.

Is this you? Yes? Then get in touch!

We are waiting!

## Requirements

**Minimum Requirements**

-   Matric
-   Basic understanding of delinquent accounts and hand overs to legal
-   MS Office Skills - (intermediate)
-   Previous collections experience within an ISP environment (will be an advantage)
-   3 Year call centre experience
-   2-5 Year credit control experience
-   Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances)
-   Basic understanding of a debtor's age analysis
-   PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME

**Ideal requirements**

-   Credit Management (advantageous)
-   National Credit Agreements Act (advantageous)

**Key competencies**

-   Excellent verbal and written communication skills
-   Customer focused and brand aware
-   Ability to learn continuously
-   Strong administrative skills
-   Time Management Skills
-   Negotiation Skills
-   Discipline/respect for confidentiality

\- Excellent analytical abilities

\- Attention to detail

\- Deadline driven

\- Customer service orientated

**Key Performance Areas (KPA’s) (specific duties)**

-   Daily collections on overdue and delinquent accounts
-   Collecting via telephone, email and sms
-   Manage payment arrangements
-   Allocations of payments
-   Suspending of respective clients in line with terms offered
-   Preparation of delinquent accounts list
-   Management of ‘final notice’ process  
    
-   Listing of delinquent accounts with credit bureau  
    
-   Reporting on delinquent book
-   Ad-hoc reporting and reconciliations

**The position includes but is not limited to the above KPA’s**

## Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

We are a Fully Remote work environment

-   That’s right! No need to go into the office! You can work from just about anywhere.
-   We have partnered with a shared office/workspace called Workshop 17, and we cover the cost of your access to any of their branches around the country – allowing you to change your scenery from time to time.  
    

We kit you out

-   We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset.

## Apply

[Apply at Webafrica](https://apply.workable.com/webafrica/j/D8CB5CB53A/apply)

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