# Tier 3 Field Services Engineer

> WEBIT Services · Naperville, United States (Hybrid) · Full-time · Posted 2026-04-30

**Salary:** USD 80,000–120,000

**Workplace:** hybrid

**Department:** Field Team

## Description

**Company Overview**

WEBIT Services, a leading Managed Services Provider based in Chicago, is searching for a dedicated and highly skilled Tier 3 Field Services Engineer to join our team of Employee Owners. As a critical part of the Field Team, you will provide advanced technical support, troubleshooting, and onsite expertise to ensure the seamless operation of client infrastructure.

**Position Overview**

The Tier 3 Field Services Engineer is responsible for delivering expert-level IT support, overseeing the configuration, deployment, and maintenance of IT systems for our clients. This role involves deep client interaction, proactive problem-solving, and ensuring infrastructure is up-to-date and operating efficiently. You will be a Subject Matter Expert (SME) and a trusted resource, offering proactive recommendations and technical solutions to enhance clients’ IT environments.

**Core Responsibilities**

-   Advanced Technical Support:

-   Resolve escalated and complex technical issues across hardware, software, and network systems.
-   Collaborate with support teams to provide seamless resolutions and reduce client downtime.

-   Troubleshooting:

-   Diagnose and resolve intricate technical issues by analyzing logs, performance data, and system metrics.
-   Work proactively to prevent future incidents by identifying potential risks and implementing preventive solutions.

-   Configuration, Deployment, and Maintenance

-   Perform onsite configuration and deployment of workstations, servers, and networking equipment following industry best practices.
-   Conduct regular maintenance checks as per the weekly and monthly checklists, ensuring systems operate at peak performance.
-   Record findings and maintenance activities to provide clients and internal teams with up-to-date reports.

-   Client Consultation:

-   Engage with clients to understand their business needs and technical challenges, offering tailored solutions to optimize their IT environments.
-   Communicate technical concepts clearly to non-technical stakeholders, ensuring client satisfaction with all service engagements.

-   Documentation and Handover:

-   Maintain accurate and comprehensive documentation for configurations, deployments, and troubleshooting procedures.
-   Ensure documentation is available for internal teams and clients through PSA.

-   Collaboration and Knowledge Sharing:

-   Work closely with the vCIO, Project Managers, and Solutions Engineers to ensure all IT initiatives align with client strategies.
-   Train junior engineers and share best practices to improve the team’s capabilities.

-   Issue Escalation and Proactive Management:

-   Identify, document, and escalate unresolved technical issues using structured escalation procedures.
-   Implement changes via the change management process in PSA, following defined approval workflows.

## Requirements

Education/Experience:

-   Bachelor’s degree in Computer Science, Information Technology, or a related field, OR 3+ years of experience in a Tier 3 support or similar role.

Technical Expertise:

-   Extensive knowledge of Microsoft AD, O365, Azure/InTune, virtualization technologies, firewalls, and networking.
-   Hands-on experience with server and storage virtualization, VPN, VLANs, DNS, and DHCP.
-   Ability to implement, configure, and troubleshoot wireless networks.

Certifications:

-   Relevant certifications such as CCNA, CompTIA Network+, VMware VCP, or MCP are preferred.

Soft Skills:

-   Strong problem-solving capabilities and the ability to work effectively under pressure.
-   Excellent communication and interpersonal skills with a customer-focused approach.

## Benefits

**Benefits:**

-   Company-paid Day-1 Health Insurance for employee
-   Company-paid AD&D Insurance
-   Company-paid LTD & STD Insurance
-   Unlimited PTO
-   Employee Assistance Program
-   Dental Insurance
-   Vision Insurance
-   401k
-   Life Insurance

**Additional Information:**

-   Position Type: Full time, salaried
-   Salary Range: $80,000-110,000
-   Unlimited PTO Eligibility: After 90 days
-   Employee Ownership Eligible after 1 year of service

## Apply

[Apply at WEBIT Services](https://apply.workable.com/webitservices/j/14C68D4163/apply)

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