# Contact Center Agent

> webook.com · Riyadh, Saudi Arabia · Full-time · Posted 2026-01-12

**Workplace:** on_site

**Department:** Customer Care

## Description

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,[webook.com](http://webook.com/) is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.

### Key Responsibilities:

-   Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
-   Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
-   Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
-   Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

## Requirements

-   Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image.
-   Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
-   Answer contact center departments inbound calls, and serve the customer with the required services.
-   Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
-   Sell events tickets through inbound, outbound calls, and all contact center departments channels.
-   Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
-   Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
-   Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
-   Make outbound research marketing and sales calls for our projects.
-   Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
-   Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
-   Maintain individuals Key performance Indicators (KPIS).

**Key Qualification:**

-   Diploma Degree or bachelor's degree.
-   Fresh Graduates, 1-2 years of experience.
-   Excellent communication skills.
-   Good customer service skills.
-   Good command of English and Arabic Languages.
-   Good Computer skills.

## Apply

[Apply at webook.com](https://apply.workable.com/webook/j/AD00044F8A/apply)

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