# Head of Retail Operations

> Weekday AI · Gurugram, India · Full-time · Posted 2026-07-31

**Salary:** INR 700,000–5,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 700000 - Rs 5000000 (ie INR 7 - 50 LPA)**

Min Experience: 6+ years

Location: Gurugram, Haryana, India  
JobType: full-time

We are seeking an experienced and results-driven **Head of Retail Operations** to lead and scale our retail café business. This leadership role is ideal for someone who has successfully managed multi-store café operations, driven operational excellence, and played a key role in launching new outlets. The ideal candidate combines strong business acumen with hands-on operational expertise and is passionate about delivering exceptional customer experiences while ensuring sustainable business growth.

As the Head of Retail Operations, you will be responsible for overseeing day-to-day operations across multiple café locations, optimizing store performance, implementing operational best practices, and leading new store expansion initiatives. You will collaborate closely with cross-functional teams including finance, marketing, supply chain, HR, and leadership to ensure seamless execution of business objectives.

## Requirements

### Key Responsibilities

-   Lead end-to-end retail café operations across multiple locations, ensuring operational efficiency, profitability, and consistent brand standards.
-   Drive sales growth by implementing operational strategies that enhance customer experience and maximize store performance.
-   Plan and execute **new store openings**, including site readiness, vendor coordination, equipment installation, staffing, training, compliance, and successful launch.
-   Develop and standardize operating procedures to ensure consistency across all outlets.
-   Monitor key performance indicators (KPIs) such as sales, footfall, inventory, labor costs, food costs, customer satisfaction, and profitability.
-   Work closely with procurement and supply chain teams to ensure uninterrupted product availability and efficient inventory management.
-   Build, mentor, and lead high-performing operations teams, store managers, and regional leaders through regular coaching and performance reviews.
-   Ensure adherence to food safety, hygiene, health, and regulatory compliance standards across all locations.
-   Collaborate with the marketing team to execute promotional campaigns and local store initiatives that drive customer engagement.
-   Identify opportunities for process improvement, cost optimization, and operational scalability.
-   Manage operational budgets and resource allocation while maintaining high service quality.
-   Resolve customer escalations and implement initiatives to continuously improve guest satisfaction.

### Required Skills & Qualifications

### Must-Have Skills

-   Proven expertise in **Cafe Operations** with experience managing multiple outlets or regional operations.
-   Hands-on experience leading **New Store Opening** projects from planning through successful launch.
-   Strong understanding of retail operations, SOP implementation, inventory control, workforce planning, and cost management.
-   Experience in driving operational excellence and achieving sales and profitability targets.
-   Excellent leadership, people management, and team development skills.
-   Strong analytical and problem-solving abilities with a data-driven decision-making approach.
-   Ability to manage multiple priorities in a fast-paced, customer-focused environment.
-   Excellent communication and stakeholder management skills.

### Good-to-Have Skills

-   Experience in QSR, coffee chains, casual dining, or organized retail.
-   Knowledge of POS systems, retail analytics, and business reporting tools.
-   Experience in vendor management, procurement coordination, and supply chain optimization.
-   Familiarity with budgeting, forecasting, and financial planning.
-   MBA or equivalent qualification in Business, Hospitality, Retail Management, or a related field is preferred.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/0A5373F900/apply)

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