# Director Of Partnerships

> Weekday AI · Bengaluru, India · Full-time · Posted 2026-09-18

**Salary:** INR 5,000,000–8,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟴𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱𝟬-𝟴𝟬 𝗟𝗣𝗔)

Experience: 15+ yrs

Location: Bengaluru

Job Type: Full-time

We are looking for an experienced **Senior AI Customer Experience Leader** to drive the development and strategic growth of enterprise solutions powered by **Artificial Intelligence, Agentic AI, Voice AI, Conversational AI, and intelligent automation**.

The role is suited for a senior technology and business leader with deep experience in enterprise software, AI-led transformation, customer experience platforms, and large-scale technology solutions. You will help shape technology strategy, build scalable AI capabilities, and work with enterprise stakeholders to deliver solutions that transform customer interactions and business processes.

## Requirements

Key Responsibilities

-   Define and execute technology and product strategies for **AI-powered customer experience solutions**.
-   Lead initiatives involving **AI Agents, Agentic AI, Generative AI, Voice AI, and Conversational AI**.
-   Drive the development of scalable platforms for intelligent customer interactions and enterprise automation.
-   Provide technical leadership across AI/ML, software engineering, integrations, APIs, cloud, and platform architecture.
-   Partner with Product and Engineering leadership to define technology roadmaps, priorities, and execution plans.
-   Work with enterprise customers and senior stakeholders to understand complex business and technology requirements.
-   Translate customer and business challenges into scalable AI-driven solutions and product capabilities.
-   Guide the architecture and integration of AI solutions with **CRM, enterprise applications, communication channels, and business workflows**.
-   Drive omnichannel customer experience initiatives across voice, chat, messaging, and digital engagement channels.
-   Establish engineering and technology practices that support **scalability, reliability, security, performance, and observability**.
-   Evaluate emerging AI models, agent frameworks, automation technologies, and platform capabilities for potential adoption.
-   Drive experimentation and innovation while establishing appropriate processes for taking successful solutions into production.
-   Collaborate with Sales and Customer Success teams on enterprise solutioning, technical discussions, and strategic customer engagements.
-   Build and mentor high-performing technology and product teams and establish a culture of ownership, innovation, and continuous improvement.
-   Define appropriate technical governance, architecture standards, development practices, and quality processes.
-   Identify opportunities to improve operational efficiency through intelligent automation and AI.
-   Monitor technology trends and competitive developments across **AI, CX, conversational technology, and enterprise automation**.
-   Communicate technology strategy, progress, risks, and opportunities to senior leadership and key stakeholders.

What Makes You a Great Fit

-   **15+ years of experience** in technology, software engineering, product engineering, enterprise solutions, digital transformation, or related leadership roles.
-   Strong experience leading **technology, engineering, product, or AI initiatives** at an enterprise scale.
-   Deep understanding of **Generative AI, AI Agents, Agentic AI, LLMs, Conversational AI, or Voice AI**.
-   Experience building or scaling enterprise SaaS, customer experience, automation, CRM, contact-centre, or intelligent workflow platforms.
-   Strong understanding of modern software architecture, APIs, integrations, cloud platforms, distributed systems, and scalable technology platforms.
-   Proven ability to translate complex business requirements into practical and scalable technology solutions.
-   Strong experience working with **enterprise customers, CXOs, technology leaders, and senior business stakeholders**.
-   Strong product mindset with the ability to connect technology capabilities with customer and business outcomes.
-   Experience driving technology roadmaps, architecture decisions, large-scale programs, and digital transformation initiatives.
-   Strong understanding of AI product development, model evaluation, AI application architecture, and responsible deployment practices.
-   Experience leading and mentoring large, multidisciplinary engineering or technology teams.
-   Strong commercial awareness and ability to collaborate effectively with Sales, Product, Engineering, and Customer Success functions.
-   Excellent stakeholder management, communication, presentation, and negotiation skills.
-   Strong analytical and problem-solving capabilities with the ability to navigate complex and ambiguous situations.
-   Demonstrated ability to balance **innovation, speed, scalability, security, reliability, and enterprise requirements**.
-   Strong interest in emerging **AI technologies, automation, customer experience, and enterprise digital transformation**.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/0BAEEB1D3A/apply)

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