# CRM TECHNICAL HEAD - REAL ESTATE

> Weekday AI · Bengaluru, India · Full-time · Posted 2026-05-20

**Salary:** INR 700,000–800,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 700000 - Rs 800000 (ie INR 7-8 LPA)**

Experience: 6+ yrs

Location: Bengaluru, Karnataka

Job Type: full-time

We are looking for a CRM Technical Head to lead post-sales customer relationship operations and ensure a seamless customer experience across residential real estate projects. This role combines customer management, technical coordination, possession planning, and cross-functional execution to drive smooth project handovers and long-term customer satisfaction.

The ideal candidate will have strong expertise in residential construction processes, customer escalation management, and stakeholder coordination. You will work closely with construction, legal, finance, QA/QC, MEP, and facility management teams to ensure timely issue resolution, possession readiness, and successful project delivery.

This is a leadership role requiring strong communication skills, operational ownership, and the ability to manage customer expectations while ensuring alignment with project timelines and quality standards.

## Requirements

### Key Responsibilities

-   Lead end-to-end post-sales CRM operations for residential projects.
-   Manage customer communication during construction, possession, registration, and handover stages.
-   Handle customer escalations and ensure timely resolution with high service standards.
-   Coordinate with construction, QA/QC, MEP, legal, finance, and facility management teams for issue closures and execution alignment.
-   Monitor snag lists, technical complaints, rectifications, and flat readiness status.
-   Plan and execute apartment/villa possession and handover activities.
-   Ensure closure of customer observations before final possession.
-   Define SOPs, escalation matrices, and operational workflows for CRM processes.
-   Lead and mentor CRM executives and technical support teams to improve efficiency and response timelines.
-   Support maintenance transition and coordination with facility management teams during warranty and DLP periods.
-   Prepare CRM dashboards, escalation reports, possession trackers, and MIS reports for management reviews.
-   Drive customer satisfaction initiatives and continuously improve post-sales experience.

### What Makes You a Great Fit

-   Strong experience in post-sales CRM operations within residential real estate projects.
-   Excellent customer management and escalation handling capabilities.
-   Strong technical understanding of residential construction and possession processes.
-   Proven ability to coordinate across multiple stakeholders and departments.
-   Leadership skills with experience managing CRM or technical support teams.
-   Strong problem-solving, conflict resolution, and communication abilities.
-   Experience managing handover planning, documentation, and customer closures.
-   Ability to handle high-pressure environments while maintaining customer satisfaction.
-   Data-driven mindset with experience in CRM reporting, MIS tracking, and operational monitoring.
-   Detail-oriented professional with strong ownership and execution capabilities.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/0C5EB3FB42/apply)

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