# Engagement Manager

> Weekday AI · India (Remote) · Full-time · Posted 2026-09-26

**Salary:** INR 2,000,000–5,500,000

**Workplace:** remote

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟱𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟬-𝟱𝟱 𝗟𝗣𝗔)

Experience: 9+ yrs

Location: Remote (India), India

Job Type: Full-time

We are looking for a commercially driven and experienced **Engagement Manager** to lead strategic client relationships, drive account growth, and ensure successful delivery across a portfolio of IT services engagements. The role combines **client management, revenue expansion, commercial ownership, delivery governance, technical solutioning, and people leadership**.

The ideal candidate will be equally comfortable discussing account strategy with a C-suite stakeholder, reviewing project health with delivery teams, negotiating commercial terms, and identifying opportunities for **upselling, cross-selling, team extensions, and new business** within existing accounts.

## Requirements

Key Responsibilities

-   Own strategic client relationships and act as the primary escalation point for senior stakeholders.
-   Identify and convert **upsell, cross-sell, team-extension, renewal, and account-expansion opportunities**.
-   Build account-growth strategies and proactively develop relationships across new client business units.
-   Lead **SOW development, RFP responses, commercial proposals, solution pitches, and contract discussions**.
-   Manage contract renewals, MSA negotiations, pricing discussions, margins, utilisation, and overall commercial health.
-   Conduct regular **MBRs, QBRs, governance reviews, and account-health discussions** with senior stakeholders.
-   Partner with Project Managers and Technical Leads to ensure milestones, SLAs, quality, budgets, and delivery commitments remain on track.
-   Establish and enforce strong delivery governance across **RAID logs, RACI, change control, milestone tracking, and risk management**.
-   Ensure scope, timeline, or budget changes are formally assessed, documented, approved, and communicated.
-   Develop and maintain a portfolio-wide **account and project health scorecard** and review it on a defined cadence.
-   Identify delivery, commercial, and relationship risks early and drive appropriate corrective actions.
-   Translate complex technical offerings across **Cloud, DevOps, AI, and custom software** into compelling business solutions.
-   Lead commercial and technical conversations that move opportunities from discovery through closure.
-   Mentor and develop Project Managers and engagement teams while establishing clear standards for delivery and client management.
-   Drive initiatives independently and ensure consistent execution across the account portfolio.
-   Maintain strong client retention, satisfaction, profitability, and long-term account growth.

What Makes You a Great Fit

-   **9+ years of experience** in IT professional services, technology consulting, client engagement, account management, or a related field.
-   Proven track record of driving **account expansion, upselling, cross-selling, renewals, and incremental revenue**.
-   Strong experience leading **SOWs, RFP responses, commercial proposals, and client pitches** through to successful closure.
-   Strong financial acumen with practical understanding of **margins, utilisation, budgets, profitability, pricing, and commercial negotiations**.
-   Proven experience managing strategic accounts and senior client relationships, including **VP and C-suite stakeholders**.
-   Strong experience running **MBRs, QBRs, governance forums, and executive-level client reviews**.
-   Demonstrated ability to establish delivery discipline across **RAID, RACI, change control, milestones, SLAs, and project health management**.
-   Strong understanding of IT services and the ability to position **Cloud, DevOps, AI, custom software, and technology consulting solutions** against business requirements.
-   Excellent negotiation, presentation, communication, and stakeholder-management skills.
-   Strong people-management capabilities with experience mentoring Project Managers, Technical Leads, and client-facing teams.
-   Ability to operate independently, make commercially sound decisions, and manage multiple accounts and priorities.
-   Strong analytical and problem-solving skills with a focus on client outcomes and business growth.
-   Experience with **Salesforce or similar CRM platforms** is an advantage.
-   Experience selling or managing engagements involving **Cloud, DevOps, AI, or digital transformation** is highly desirable.
-   Strong ownership mindset with the ability to balance **revenue growth, client satisfaction, delivery quality, and commercial performance**.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/1982419318/apply)

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