# Service Desk Specialist

> Weekday AI · Chennai, India · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

Min Experience: 8+ years

Location: Chennai, Tamil Nadu, India  
JobType: full-time

## Requirements

**Key Responsibilities:**

Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office  
Act as a primary contact point for incoming technical requests and incidents on a rotational basis  
Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools  
Manage incidents, service requests, and standard changes following structured service management practices  
Take ownership of high-priority or escalated tickets within the service desk scope  
Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration  
Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals  
Maintain accurate records of IT assets and configurations within internal systems  
Contribute to endpoint management and device compliance processes across different operating systems  
Support lifecycle management of hardware, software, and licensing  
Create and update documentation, knowledge base content, and standard operating procedures  
Collaborate with internal technology teams such as infrastructure, security, and applications  
Develop and utilize scripts to automate repetitive administrative and support activities

**Required Skills:**  

**Must-Have:**

Around 8+ years of experience in enterprise IT support or service desk environments  
Strong troubleshooting skills across Windows operating systems and enterprise end-user environments  
Good understanding of networking fundamentals such as DNS, DHCP, VPN, and TCP/IP  
Working knowledge of Windows, macOS and Linux environments  
Hands-on experience with endpoint management and device compliance solutions (e.g., Intune or similar tools)  
Experience using ticketing or service management platforms (e.g., Jira, ServiceNow, or equivalent)  
Familiarity with identity and access management concepts (Active Directory, Azure AD / Entra ID, SSO)  
Experience in IT asset and license management processes  
Proficiency in scripting (PowerShell preferred) for automation and operational efficiency  
Understanding of IT service management frameworks (e.g., ITIL)  
Ability to work independently, manage priorities, and handle critical incidents with ownership  
Strong documentation and process-oriented approach

**Good To Have:**  
Exposure to automation beyond basic scripting  
Certifications in IT service management or relevant technologies  
Experience working in globally distributed IT environments  
Familiarity with large-scale enterprise IT operations

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/1E388ED61E/apply)

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