# Manhattan Active Omni-Channel Support Specialist > Weekday AI · India (Remote) · Full-time · Posted 2026-07-30 **Workplace:** remote **Department:** Weekday's Client via platform ## Description **This role is for one of the Weekday's clients** Min Experience: 6+ years Location: India JobType: full-time We are looking for an experienced **Manhattan Active Omni-Channel Support Specialist** to join our technology and retail operations team. The ideal candidate will have extensive experience supporting and maintaining **Manhattan Active Omni (MAO)** and **Manhattan Order Management System (OMS)** platforms in enterprise retail environments. You will play a key role in ensuring the stability, performance, and availability of mission-critical omni-channel applications that power order fulfillment, inventory visibility, store operations, and customer experiences. As a support specialist, you will be responsible for troubleshooting production issues, monitoring system health, resolving incidents, performing root cause analysis, and collaborating with cross-functional teams to ensure seamless business operations. You should possess strong analytical skills, excellent problem-solving abilities, and a customer-focused mindset while working in a fast-paced production support environment. This role requires hands-on expertise in Manhattan Active Omni applications, experience supporting distributed retail systems, and the ability to manage critical production incidents with minimal business disruption. ## Requirements ### Key Responsibilities - Provide L2/L3 production support for Manhattan Active Omni (MAO) and Manhattan Order Management System (OMS) applications. - Monitor application performance, system health, and batch jobs to proactively identify and resolve issues. - Investigate production incidents, perform root cause analysis, and implement permanent solutions to prevent recurring problems. - Support order lifecycle management, inventory synchronization, fulfillment workflows, returns, exchanges, and store operations. - Coordinate with business users, development teams, infrastructure teams, and third-party vendors to resolve complex application issues. - Analyze application logs, system alerts, and transaction failures to ensure timely issue resolution. - Manage service requests, incident tickets, change requests, and production deployments while adhering to SLA commitments. - Support application upgrades, patches, configuration changes, and release activities. - Validate system functionality after deployments and coordinate post-release production support. - Prepare technical documentation, operational runbooks, knowledge articles, and troubleshooting guides. - Participate in on-call support rotations for critical production environments. - Ensure high application availability, system reliability, and optimal platform performance. - Collaborate with QA and development teams to reproduce production defects and verify fixes before deployment. - Identify opportunities for process automation and continuous improvement within support operations. ### Requirements ### Must-have Skills - Strong hands-on experience with **Manhattan Active Omni (MAO)**. - Extensive knowledge of **Manhattan Order Management System (OMS)**. - Experience supporting omni-channel retail applications in production environments. - Strong understanding of order orchestration, inventory management, fulfillment, returns, and store operations. - Experience with incident management, problem management, and change management processes. - Ability to analyze logs, troubleshoot application issues, and perform root cause analysis. - Experience supporting REST APIs, integrations, and middleware components. - Familiarity with Linux/Unix environments and command-line operations. - Knowledge of production monitoring tools and application support best practices. - Strong communication and stakeholder management skills. ### Good-to-have Skills - Advanced SQL for data analysis, troubleshooting, and production issue investigation. - Experience with cloud-based enterprise applications and SaaS platforms. - Knowledge of retail ERP, warehouse management systems (WMS), and supply chain processes. - Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, or similar platforms. - Experience with scripting using Shell, Python, or PowerShell for operational automation. - Familiarity with CI/CD pipelines, DevOps practices, and release management. - Understanding of Agile and ITIL methodologies. ### Preferred Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. - 6–14 years of experience supporting enterprise retail applications. - Experience working with global retail organizations and high-volume transaction environments. - Relevant Manhattan Associates certifications are an added advantage. - Strong analytical, troubleshooting, and problem-solving skills. - Ability to prioritize multiple production issues while maintaining service quality. - Excellent verbal and written communication skills with the ability to collaborate across technical and business teams. ### What You'll Bring - Deep expertise in Manhattan Active Omni and Manhattan OMS support. - A proactive approach to incident resolution and system optimization. - Strong ownership mindset with the ability to work independently in production support environments. - Excellent collaboration skills to work effectively with cross-functional teams and business stakeholders. - Passion for delivering reliable, scalable, and high-performing omni-channel retail solutions that enhance customer experience and business operations. ## Apply [Apply at Weekday AI](https://apply.workable.com/weekday-1/j/22727BB47B/apply) --- Powered by [Workable](https://www.workable.com)