# Onboarding Manager

> Weekday AI · Pune, India · Full-time · Posted 2026-10-19

**Salary:** INR 1,000,000–1,600,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟲𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟬-𝟭𝟲 𝗟𝗣𝗔)

Experience: 4+ yrs

Location: Pune

We are looking for an experienced **Onboarding Manager – US Healthcare Implementations** to lead the end-to-end onboarding and implementation of US-based outpatient healthcare clinics across physical therapy (PT), occupational therapy (OT), speech therapy, and chiropractic practices.

The ideal candidate will have strong experience with **US healthcare EMR/EHR, practice management, or Revenue Cycle Management (RCM) platforms**, along with proven project management capabilities, excellent client communication skills, and the ability to manage multiple implementations simultaneously.

## Requirements

Key Responsibilities

-   Lead end-to-end onboarding and implementation of US-based outpatient healthcare clinics on EMR/EHR, practice management, billing, and RCM platforms.
-   Manage approximately **15 concurrent clinic implementations**, ensuring timely delivery and successful go-live.
-   Gather client requirements, define implementation plans, establish milestones, and coordinate activities with internal and external stakeholders.
-   Oversee data migration, validation, reconciliation, and data quality checks using advanced Excel and basic SQL.
-   Configure billing workflows, practice settings, and other system requirements based on clinic needs.
-   Apply knowledge of the US medical billing cycle, including insurance eligibility verification, CPT/ICD-10 coding, claims submission (837), Electronic Remittance Advice (ERA/835), and denial management.
-   Conduct client training sessions and ensure clinics are prepared for go-live.
-   Coordinate go-live activities and provide post-implementation support during the hypercare phase.
-   Track project milestones, risks, dependencies, issues, and action items using project management tools.
-   Maintain clear and proactive communication with US-based clients throughout the implementation lifecycle.
-   Collaborate with technical, product, billing, and support teams to resolve implementation challenges and escalations.
-   Ensure a smooth handover from onboarding and implementation to ongoing operations.
-   Maintain accurate implementation documentation, status reports, and client records.
-   Identify opportunities to improve onboarding processes, implementation efficiency, and the overall client experience.

What Makes You a Great Fit

-   **4–7 years of experience** in implementation management, project management, business analysis, or a related role, preferably within US healthcare technology.
-   At least **2 years of hands-on experience independently managing end-to-end client implementations**.
-   Proven ability to manage **15 or more client projects simultaneously** while maintaining quality and delivery timelines.
-   Strong understanding of US healthcare **EMR/EHR, practice management, or RCM platforms**.
-   Good knowledge of US medical billing workflows, including eligibility verification, CPT/ICD-10 coding, 837 claims, ERA/835, and denial management.
-   Experience with data migration, data validation, and reconciliation using **advanced Excel**.
-   Basic SQL knowledge for data analysis, validation, and troubleshooting.
-   Excellent written and verbal English communication skills, with confidence in managing US-based clients and stakeholders.
-   Familiarity with Jira and project management tools such as Asana, Monday.com, Smartsheet, Rocketlane, or GUIDEcx.
-   Experience using CRM platforms such as HubSpot or Salesforce.
-   Strong project planning, organizational, problem-solving, and stakeholder management skills.
-   Ability to multitask effectively, prioritize competing deadlines, and proactively resolve implementation issues.
-   A strong sense of ownership, attention to detail, and commitment to client satisfaction.
-   Willingness to work onsite in Pune and accommodate the required overlap with US business hours.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/229969D666/apply)

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