# Customer Success Manager (US Market)

> Weekday AI · Gurugram, India · Full-time · Posted 2026-10-29

**Salary:** INR 800,000–1,500,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of Weekday’s clients  
Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)**

  
Min Experience: 2+ years  
Location: Gurgaon, Delhi, India, Noida, Uttar Pradesh, India, NCR  
JobType: full-time

## Requirements

Responsibilities:

-   Serve as the primary point of contact for assigned customers, building strong, long-term relationships.
-   Lead onboarding and ensure a smooth transition from sales to implementation.
-   Drive product adoption, usage, and measurable value for customers across different markets.
-   Understand customer goals and proactively recommend solutions.
-   Manage queries, troubleshoot issues, and collaborate with product/tech teams for quick resolutions.
-   Monitor account health, identify risks, and work on retention strategies to ensure high customer satisfaction.
-   Identify upsell and cross-sell opportunities in collaboration with the sales team.
-   Collect and relay customer feedback to influence product roadmap and improvements.
-   Track and report key metrics like NRR (Net Revenue Retention), churn, adoption rates, and customer satisfaction.

Qualifications and Skills:

-   3+ years of experience in Customer Success, Account Management, or a client-facing role in SaaS / e-commerce tech.
-   Experience working with North American / US customers is preferred.
-   Strong communication, problem-solving, and relationship-building skills.
-   Ability to understand customer business models and align solutions.
-   Proactive, detail-oriented, and comfortable managing multiple accounts simultaneously.
-   Experience working with DTC brands or in the e-commerce ecosystem is a plus.
-   Bachelor’s degree in Business, Marketing, or a related field.

## Must-have skills

Customer onboarding, Customer Success, Cross Selling

## Good-to-have skills

Upselling, Customer Retention, US market

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/371F69B1B2/apply)

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