# Incident Manager

> Weekday AI · Chennai, India · Full-time · Posted 2026-07-29

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

Min Experience: 2+ years

Location: Chennai, Tamil Nadu, India  
JobType: full-time

## Requirements

**Key Responsibilities**

-   Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure. 
-   Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution. 
-   Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs. 
-   Monitor incident queues and prioritize issues based on business impact and urgency. 
-   Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents. 
-   Coordinate technical teams to identify workarounds and restore services as quickly as possible. 
-   Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned. 
-   Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions. 
-   Maintain incident documentation, dashboards, and reports for operational reviews and management reporting. 
-   Ensure compliance with ITIL Incident Management processes and organizational governance. 
-   Support change implementation activities and assess potential impacts during planned maintenance windows. 
-   Identify opportunities for automation and continual service improvement to enhance operational efficiency.  

**Required Qualifications**

-   Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.  
-   2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support. 
-   Strong understanding of IT Service Management (ITSM) processes and ITIL best practices. 
-   Experience managing Major Incidents in enterprise production environments. 
-   Excellent communication, coordination, and stakeholder management skills. 
-   Ability to work effectively under pressure in a fast-paced operational environment. 
-   Willingness to work **24x7 rotational shifts**, including weekends and public holidays. 

**Required Technical Skills**

-   ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent. 
-   Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar. 
-   Ticketing and Incident Tracking Systems. 
-   Microsoft Office Suite (Excel, PowerPoint, Word). 
-   Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable. 
-   Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage. 

**Preferred Qualifications**

-   Experience supporting large-scale enterprise production environments. 
-   Exposure to cloud-based applications, microservices, APIs, and DevOps environments. 
-   Knowledge of Change Management, Problem Management, and Release Management processes. 
-   Experience working with global teams across multiple time zones. 

**Preferred Certifications**

-   ITIL Foundation Certification (Preferred) 
-   ITIL Intermediate (Good to have) 
-   Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have) 

### Must-have skills

ITSM, Incident Management

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/3AFE76FC4F/apply)

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