# Customer Onboarding Manager

> Weekday AI · Bengaluru, India · Full-time · Posted 2026-06-23

**Salary:** INR 1,000,000–1,200,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 1000000 - Rs 1200000 (ie INR 10-12 LPA)**

Experience: 1+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for a customer-centric **Customer Success Manager** who is passionate about building long-term client relationships and delivering exceptional customer experiences. This role focuses on driving customer retention, product adoption, onboarding success, and account growth. You will serve as a trusted advisor to customers, helping them maximize value from the platform while acting as a bridge between customers and internal teams to drive continuous improvement.

## Requirements

**Key Responsibilities**

-   Own and nurture customer relationships, ensuring a positive and successful customer journey.
-   Deliver a seamless and engaging onboarding experience for new customers.
-   Drive customer adoption by helping clients fully utilize platform features and capabilities.
-   Monitor customer health, engagement, and usage metrics to identify opportunities for improvement and growth.
-   Proactively support customers in achieving their business objectives and maximizing platform value.
-   Identify upsell and expansion opportunities through strong customer engagement and relationship management.
-   Act as a trusted advisor, providing best practices, strategic guidance, and product recommendations.
-   Gather customer feedback, insights, and feature requests and collaborate with internal teams to improve products and services.
-   Work closely with product, sales, and support teams to ensure a world-class customer experience.
-   Contribute to customer retention strategies and help build long-term customer loyalty.

**What Makes You a Great Fit**

-   Strong passion for customer success, relationship management, and delivering exceptional service experiences.
-   Experience in customer-facing roles such as Customer Success, Account Management, Customer Experience, or Customer Service.
-   Proven ability to build trust, maintain long-term relationships, and drive customer retention.
-   Excellent communication, interpersonal, and problem-solving skills.
-   Customer-first mindset with a genuine desire to help customers achieve their goals.
-   Ability to understand customer needs and translate them into actionable solutions.
-   Strong organizational skills with the ability to manage multiple customer accounts effectively.
-   Comfortable working in a fast-paced, high-growth environment.
-   Curious, empathetic, and enthusiastic about engaging with people from diverse backgrounds.

**Preferred Skills**

-   Customer Retention
-   Customer Service
-   Customer Experience
-   Customer Onboarding
-   Account Growth & Relationship Management

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/3C02863A20/apply)

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