# Associate Director ( Key Accounts )

> Weekday AI · Gurugram, India · Full-time · Posted 2026-08-08

**Salary:** INR 2,000,000–3,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟬-𝟯𝟬 𝗟𝗣𝗔)

Experience: 7+ yrs

Location: Gurgaon, Haryana, India, Gurugram, Haryana, India

Job Type: Full-time

We are looking for a commercially driven **Strategic Enterprise Account Manager** to own, grow, and strengthen relationships across a portfolio of high-value enterprise accounts.

This role is responsible for driving **account growth, retention, renewals, upselling, cross-selling, and long-term customer value**. You will build trusted relationships with CXO-level stakeholders and key decision-makers across Business, Marketing, Product, Procurement, and other functions.

The ideal candidate will combine strong consultative selling skills with strategic account management, deep customer understanding, and a strong commercial mindset. You will work closely with Sales, Product, Customer Success, Marketing, and Operations teams to deliver measurable customer outcomes and identify opportunities for sustainable revenue expansion.

## Requirements

### Key Responsibilities

-   Own and manage a portfolio of **strategic enterprise accounts**, ensuring strong relationships, adoption, retention, and commercial performance.
-   Develop trusted relationships with **CXOs, senior executives, and key decision-makers** across Business, Marketing, Product, Procurement, and other functions.
-   Drive revenue growth through **upselling, cross-selling, renewals, and account expansion** initiatives.
-   Identify whitespace and untapped opportunities within existing accounts and develop strategies to increase customer wallet share.
-   Build and execute **strategic account plans** aligned with customer business objectives and growth priorities.
-   Lead **Quarterly Business Reviews (QBRs)** and executive-level business discussions to demonstrate value, understand evolving needs, and uncover expansion opportunities.
-   Act as a trusted strategic advisor by understanding customer challenges and recommending relevant solutions.
-   Proactively identify new use cases, business requirements, and opportunities to expand the relationship.
-   Own account-level **retention, adoption, customer satisfaction, commercial performance, and overall account health**.
-   Develop strong executive relationships that support long-term partnerships and sustainable account growth.
-   Manage customer escalations with urgency, professionalism, and a solution-oriented approach.
-   Collaborate closely with **Sales, Product, Customer Success, Marketing, and Operations** teams to ensure exceptional customer outcomes.
-   Maintain accurate **account plans, revenue forecasts, renewal pipelines, expansion opportunities, and customer health information**.
-   Monitor account performance and proactively address risks that could impact retention or growth.
-   Consistently identify opportunities to strengthen relationships and increase the strategic value delivered to enterprise customers.

### What Makes You a Great Fit

-   **7–12 years of experience** in Enterprise Account Management, Key Account Management, Strategic Partnerships, Customer Success, or a related commercial role.
-   Strong experience working with **enterprise customers and CXO-level stakeholders**.
-   Proven track record of driving **upselling, cross-selling, renewals, retention, and account expansion**.
-   Experience in **SaaS, CPaaS, MarTech, AdTech, Ecommerce Enablement, RetailTech, Digital Commerce**, or related technology-driven industries.
-   Demonstrated ability to consistently achieve or exceed **revenue growth, retention, and expansion targets**.
-   Strong consultative selling skills with the ability to uncover customer needs and translate them into relevant business solutions.
-   Proven ability to identify **whitespace opportunities** and develop strategies to maximize account value.
-   Excellent relationship-building, negotiation, presentation, and executive communication skills.
-   Strong commercial acumen with the ability to understand customer businesses, challenges, priorities, and growth opportunities.
-   Experience managing complex enterprise accounts involving multiple stakeholders and decision-makers.
-   Strong strategic planning and account management capabilities.
-   Comfortable operating in **fast-paced, high-growth environments** with evolving priorities.
-   Highly accountable, proactive, and customer-focused with a strong ownership mindset.
-   Ability to collaborate effectively across Sales, Product, Customer Success, Marketing, and Operations.
-   Strong analytical skills with the ability to use account data, forecasts, and customer insights to drive business decisions.
-   Passion for building **long-term strategic partnerships** while delivering measurable commercial impact.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/43BF7DF98A/apply)

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