# kronos support

> Weekday AI · Bengaluru, India · Full-time · Posted 2026-09-16

**Salary:** INR 1,200,000–2,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟮𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟮-𝟮𝟬 𝗟𝗣𝗔)

Experience: 5+ yrs

Location: Bengaluru, Hyderabad, Delhi, India

Job Type: Full-time

We are looking for an experienced **Senior D&T Analyst** with strong hands-on expertise in **Workbrain, Kronos/UKG, and Workforce Management systems** to support production operations, system enhancements, testing, and transformation initiatives.

The role will focus on ensuring the stability and continuous improvement of workforce management solutions supporting **Time & Attendance, Scheduling, Timekeeping, and Payroll integration processes**. The ideal candidate will bring strong analytical and troubleshooting capabilities, along with experience working across business, HR, Payroll, technical, and vendor teams in a global environment.

## Requirements

### KEY RESPONSIBILITIES

-   Provide **production support** for Workbrain, Kronos/UKG, and Workforce Management applications.
-   Troubleshoot system issues, incidents, defects, configuration problems, and integration failures.
-   Perform detailed **root-cause analysis** and coordinate timely resolution of production issues.
-   Support system enhancements, configuration changes, workflows, and process improvements.
-   Support **Time & Attendance, Timekeeping, Scheduling, and Payroll** processes and integrations.
-   Gather, analyse, and document business and system requirements from stakeholders.
-   Translate business requirements into functional solutions and system changes.
-   Coordinate functional and integration testing for application enhancements and fixes.
-   Support **UAT**, defect tracking, validation, and business sign-off activities.
-   Manage release and deployment activities across development, testing, and production environments.
-   Support application upgrades, patches, enhancements, and transformation initiatives.
-   Coordinate with HR, Payroll, business users, technical teams, vendors, and global stakeholders.
-   Monitor application performance and identify opportunities for system and process improvements.
-   Maintain functional documentation, process documentation, configuration details, and support records.
-   Ensure appropriate change-management and release processes are followed.
-   Contribute to continuous improvement initiatives across Workforce Management operations.
-   Provide functional guidance and support to business users and other application support teams.

### WHAT MAKES YOU A GREAT FIT

-   **5+ years of experience** in IT applications, Workforce Management, HR technology, or a related domain.
-   Strong hands-on experience with **Workbrain and/or Kronos/UKG** is required.
-   Strong understanding of **Workforce Management, Time & Attendance, Timekeeping, Scheduling, and Payroll processes**.
-   Experience supporting enterprise applications in a **production environment**.
-   Strong experience in incident management, troubleshooting, root-cause analysis, and defect resolution.
-   Hands-on experience with system configuration, enhancements, testing, and application upgrades.
-   Strong understanding of **requirements gathering, functional analysis, UAT, release management, and deployment processes**.
-   Experience working with Payroll and other enterprise system integrations.
-   Strong stakeholder-management experience across HR, Payroll, Business, IT, vendors, and global teams.
-   Excellent analytical and problem-solving skills with strong attention to detail.
-   Strong communication skills with the ability to explain technical and functional issues clearly to business stakeholders.
-   Ability to manage multiple incidents, enhancements, priorities, and deadlines effectively.
-   Experience working in structured IT service-management and change-management environments.
-   Strong documentation and process-management skills.
-   Proactive approach to identifying recurring issues and opportunities for automation, optimisation, and continuous improvement.
-   Ability to work independently while collaborating effectively with distributed and cross-functional teams.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/7E15C8EA4F/apply)

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