# Triage Support Specialist- IT Service Desk

> Weekday AI · Gurugram, India · Full-time · Posted 2026-09-24

**Salary:** INR 400,000–600,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟲𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟰-𝟲 𝗟𝗣𝗔)

Experience: 3+ yrs

Location: Gurugram, Haryana, India

Job Type: Full-time

We are looking for an experienced **IT End User Support Specialist** to provide high-quality technical support and ensure employees can effectively use the organisation's technology environment. The role combines hands-on troubleshooting, end-user support, device administration, onboarding, IT training, documentation, and technology enablement.

The ideal candidate will have strong experience supporting both **macOS/Apple and Windows environments**, a structured troubleshooting approach, excellent communication skills, and a strong customer-service mindset.

## Requirements

Key Responsibilities

-   Provide first-line and advanced **end-user IT support** across hardware, software, applications, access, and connectivity issues.
-   Diagnose and troubleshoot technical issues across **macOS, Apple hardware, Windows, and PC environments**.
-   Provide support through ticketing systems, chat, email, phone, video, and in-person interactions.
-   Investigate issues systematically, identify root causes, and resolve incidents efficiently.
-   Escalate complex or specialised issues to the appropriate technical teams with clear troubleshooting information.
-   Support employees with technology-related questions and help them maximise the effective use of available tools.
-   Provide technical training and guidance to employees and develop self-service resources where appropriate.
-   Lead regular **new-hire IT orientations** and support Day 1 onboarding activities.
-   Assist with device provisioning, user setup, access, and technology onboarding requirements.
-   Participate in IT support on-call rotations and respond to critical issues when required.
-   Maintain detailed documentation of incidents, resolutions, procedures, and recurring issues.
-   Develop and maintain **knowledge-base articles, user guides, and self-service documentation**.
-   Manage software access and licence requests, including coordination of approvals and fulfilment.
-   Collaborate with internal IT and business teams to improve support processes and employee technology experience.
-   Identify recurring technical issues and recommend process or technology improvements.
-   Maintain a high standard of service, communication, responsiveness, and professionalism across all support interactions.
-   Work flexible hours, including evenings, nights, weekends, or holidays, based on business requirements.

What Makes You a Great Fit

-   **3+ years of experience** in IT end-user support, desktop support, technical support, or a similar role.
-   Hands-on experience supporting **macOS and Apple hardware** in an enterprise environment.
-   Strong working knowledge of **Windows and PC environments**.
-   Strong diagnostic and troubleshooting skills with experience resolving real-world technical issues end-to-end.
-   Familiarity with technologies such as **Zoom, Slack, Google Workspace, VoIP, Okta, Jamf, Meraki, Jira, Confluence, and Oomnitza** is preferred.
-   Strong understanding of endpoint administration, user access, software installation, device configuration, and IT support processes.
-   Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
-   Calm, patient, and empathetic approach when supporting users under pressure.
-   Ability to manage and prioritise **multiple technical issues simultaneously**.
-   Strong customer-service mindset with a focus on delivering an exceptional employee experience.
-   Ability to work independently while collaborating effectively with broader IT and technical teams.
-   Strong documentation and knowledge-management skills.
-   Proactive approach with a genuine desire to continuously develop technical expertise.
-   Comfortable participating in **on-call rotations and flexible work schedules** when required.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/90424BCC85/apply)

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