# Technical Account Manager

> Weekday AI · Mumbai, India · Full-time · Posted 2026-10-06

**Salary:** INR 1,000,000–2,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟭𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟭𝟬-𝟮𝟬 𝗟𝗣𝗔)

Experience: 2+ yrs

Location: mumbai

Job Type: Full-time

We are looking for a technically strong and customer-focused **Technical Account Manager** to manage strategic customer relationships and ensure successful adoption, integration, and ongoing use of technology solutions. The role combines **technical account management, customer success, API integration, troubleshooting, and cross-functional coordination**.

The ideal candidate will act as a trusted technical partner for customers, understanding their business and technology requirements, coordinating integrations, resolving technical challenges, and ensuring a smooth customer experience throughout the engagement lifecycle.

## Requirements

Key Responsibilities

-   Act as the primary **technical point of contact** for assigned customers.
-   Understand customer business processes, technology environments, integration requirements, and technical challenges.
-   Lead and support **API integration** initiatives between customer systems and technology platforms.
-   Gather integration requirements and translate them into clear technical specifications.
-   Work with Engineering, Product, Implementation, and Support teams to plan and execute customer integrations.
-   Support REST API integrations, authentication, data mapping, request/response structures, webhooks, and integration workflows.
-   Troubleshoot API and integration issues by analysing logs, API responses, data flows, and system behaviour.
-   Coordinate technical issue resolution and ensure timely communication with customers.
-   Conduct technical discussions, integration walkthroughs, solution reviews, and implementation meetings.
-   Support customers during onboarding, implementation, testing, deployment, and post-production phases.
-   Monitor integration health and proactively identify potential technical issues or risks.
-   Document integration requirements, configurations, technical issues, solutions, and customer-specific workflows.
-   Translate complex technical concepts into clear explanations for business and non-technical stakeholders.
-   Coordinate with internal teams to manage customer escalations, dependencies, and resolution timelines.
-   Identify opportunities to improve customer adoption, integration reliability, and overall product usage.
-   Support testing, UAT, release activities, and production deployments where required.
-   Maintain strong customer relationships through proactive communication and technical guidance.
-   Track customer issues, action items, and technical deliverables to ensure timely closure.
-   Contribute to improving technical documentation, integration processes, and customer-facing resources.

What Makes You a Great Fit

-   **2+ years of experience** in Technical Account Management, Technical Support, Solutions Engineering, Implementation, Customer Success, or a related technical customer-facing role.
-   Strong understanding of **API integration** and system-to-system connectivity.
-   Hands-on experience with **REST APIs, JSON, HTTP methods, authentication, webhooks, and data mapping**.
-   Ability to understand API documentation and troubleshoot integration issues.
-   Good understanding of application workflows, data flows, integrations, and technical dependencies.
-   Experience working with Engineering, Product, Support, Implementation, or Customer Success teams.
-   Strong troubleshooting and problem-solving skills with the ability to analyse technical issues systematically.
-   Excellent customer-facing communication and stakeholder-management skills.
-   Ability to explain technical concepts clearly to both technical and non-technical audiences.
-   Experience managing multiple customers, integrations, technical requests, and priorities simultaneously.
-   Strong ownership and follow-through with a proactive approach to customer issues.
-   Comfortable working in a fast-paced environment and managing customer escalations effectively.
-   Familiarity with API testing and debugging tools such as **Postman** would be an advantage.
-   Basic understanding of databases, SQL, SaaS platforms, CRM systems, or cloud-based applications would be beneficial.
-   Strong documentation, organisational, analytical, and communication skills.
-   A customer-first mindset with a strong focus on technical quality, reliability, and long-term customer success.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/AD2B8CAEC6/apply)

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