# Account Delivery Head

> Weekday AI · New Delhi, India · Full-time · Posted 2026-10-05

**Salary:** INR 500,000–1,500,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟱𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟭𝟱 𝗟𝗣𝗔)

Experience: 8+ yrs

Location: New Delhi

Job Type: Full-time

We are looking for an experienced **Senior Operations & Technology Leader** to lead and scale complex technology and IT service operations within a large, fast-paced organisation. The role combines **operational leadership, technology management, strategic transformation, P&L ownership, team leadership, automation, AI adoption, and data-driven performance management**.

The ideal candidate will have a proven track record of leading large technology organisations through periods of growth and transformation while maintaining high standards of service quality, operational efficiency, and customer impact.

## Requirements

Key Responsibilities

-   Lead and scale large, complex **technology and IT service operations** across on-site and offshore teams.
-   Develop and execute operational strategies aligned with organisational growth and transformation objectives.
-   Lead technology organisations of **250+ employees**, including managers, technical teams, and support functions.
-   Manage **24x7 IT service delivery**, ensuring reliability, service quality, operational continuity, and customer satisfaction.
-   Own and manage **P&L, budgets, resource allocation, operational costs, and financial performance**.
-   Drive organisational transformation, process optimisation, and operational excellence initiatives.
-   Identify opportunities to improve **quality, productivity, speed to impact, and cost efficiency** using operational and business data.
-   Establish and monitor meaningful operational metrics and dashboards to measure team performance, service quality, delivery effectiveness, and business value.
-   Leverage **automation, AI, and emerging technologies** to improve scalability, productivity, service delivery, and operational outcomes.
-   Analyse operational and business data to identify trends, risks, bottlenecks, and opportunities for improvement.
-   Ensure technology teams follow strong **ITSM, SDLC, engineering, and product management practices**.
-   Partner with technology, engineering, product, business, and executive stakeholders on strategic initiatives.
-   Clearly communicate the work delivered by technology teams, the value generated, key challenges, and improvement opportunities using measurable data.
-   Build high-performing leadership teams and establish strong accountability, governance, and performance-management practices.
-   Drive continuous improvement across processes, technology platforms, service delivery, and organisational capabilities.
-   Represent technology and operations at executive-level forums and contribute to strategic business decisions.

What Makes You a Great Fit

-   **8+ years of experience** managing large-scale technology, IT services, operations, or technology consulting organisations.
-   Proven experience leading **large, complex organisations through growth, transformation, and operational change**.
-   Experience managing **on-site and offshore teams** delivering IT services in a 24x7 environment.
-   Demonstrated experience leading organisations of **250+ employees**.
-   Strong experience with **P&L ownership, budgeting, resource planning, and commercial management**.
-   Strong understanding of **ITSM, SDLC, technology operations, and product management best practices**.
-   Proven experience implementing **automation and AI** to improve scale, productivity, quality, and operational outcomes.
-   Strong data-driven mindset with the ability to analyse metrics, identify trends, and translate insights into business improvements.
-   Ability to define and communicate meaningful **operational and business metrics** that demonstrate team performance and value.
-   Software engineering, technology consulting, or technical leadership background is preferred.
-   Strong executive-level communication, stakeholder management, and presentation skills.
-   Strategic thinker with strong business acumen and the ability to connect technology operations with organisational objectives.
-   Strong leadership presence with the ability to influence senior stakeholders and lead large, diverse teams.
-   Highly analytical, commercially minded, and focused on measurable operational outcomes.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/AE43CE996B/apply)

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