# Operations Manager

> Weekday AI · Gurugram, India · Full-time · Posted 2026-05-11

**Salary:** INR 600,000–850,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients  
Salary range: Rs 600000 - Rs 850000 (ie INR 6 - 8.5 LPA)**

Min Experience: 2 years

Location: NCR

JobType: full-time

We are looking for a proactive and detail-oriented Operations Manager to oversee the day-to-day functioning of a premium coworking and managed office space environment. This role is focused on delivering exceptional workplace experiences through operational excellence, hospitality-driven service, and efficient facility management.

The ideal candidate will bring strong operational discipline, people management capabilities, and the ability to build scalable systems in a fast-paced startup environment. You will play a key role in ensuring smooth workspace operations, high member satisfaction, and efficient coordination across teams and vendors.

## Requirements

### Key Responsibilities

### Workspace & Facility Management

-   Ensure all infrastructure, workspace facilities, equipment, and assets are properly maintained through regular inspections, SOPs, quality checks, and preventive maintenance.
-   Oversee housekeeping, security, valet, and support staff operations to ensure smooth daily functioning.
-   Maintain a safe, secure, and comfortable work environment by implementing safety protocols and downtime procedures.
-   Manage amenities and operational services including pantry operations, tea/coffee services, power backup, IT coordination, and inventory management.
-   Monitor stock levels and ensure timely replenishment of supplies and consumables.

### Cross-Functional Coordination

-   Coordinate with the Sales team for workspace tours, client visits, and onboarding activities.
-   Maintain accurate lead documentation and CRM updates.
-   Collaborate with Accounts teams for invoicing, billing, and payment tracking.
-   Work closely with IT teams for maintenance support, troubleshooting, and outage management.
-   Manage vendor relationships, contracts, procurement, and supply chain activities.

### Operational Cost Management & Billing

-   Monitor operational expenses and drive cost optimization initiatives without compromising customer experience.
-   Identify and onboard cost-effective vendors and service partners.
-   Prepare monthly operational reports, budgeting analysis, and expense tracking dashboards.
-   Ensure timely invoice generation, collections, and payment follow-ups.

### Member Experience & Community Management

-   Ensure seamless onboarding experiences for all clients and members through structured processes and checklists.
-   Collect, document, and track customer feedback for continuous service improvement.
-   Plan and execute member engagement initiatives, networking events, and community activities.
-   Manage issue-resolution logs and ensure timely escalation and closure of complaints.
-   Support hospitality-focused initiatives that enhance workplace experience and community engagement.

### Revenue Optimization & Data Management

-   Track daily occupancy and manage space inventory efficiently.
-   Support revenue growth through additional services and value-added offerings.
-   Drive high member retention and renewal rates while minimizing churn.
-   Maintain accurate and confidential client records within internal systems and CRM platforms.

### What We’re Looking For

-   Experience in operations, coworking spaces, hospitality, facilities management, or community operations.
-   Strong operational planning, execution, and people-management skills.
-   Ability to build processes and scale operations in a startup or high-growth environment.
-   Strong vendor management and stakeholder coordination abilities.
-   Excellent problem-solving, communication, and organizational skills.
-   Process-driven mindset with strong attention to detail and ownership.
-   Comfortable managing multiple priorities in a fast-paced environment.

### Preferred Skills

-   Operations Management
-   Hospitality Operations
-   Community Management
-   Facilities Management
-   Vendor Management
-   CRM Management
-   Budgeting & Cost Control
-   Client Relationship Management
-   Inventory Management
-   Workspace Operations
-   Customer Experience & Retention

### Why Join

This role offers the opportunity to build and manage high-quality workspace operations in a dynamic and fast-growing environment. You will play a key role in shaping customer experiences, building operational systems, and contributing directly to the growth and culture of a modern coworking ecosystem.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/B0F7D7E8F6/apply)

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