# Product Support Specialist - L0

> Weekday AI · Bengaluru, India (Remote) · Full-time · Posted 2026-07-10

**Salary:** INR 450,000–600,000

**Workplace:** remote

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA)**

Min Experience: 0+ years

Location: Bengaluru, Remote (India)

JobType: full-time

## Requirements

**What you’ll do**

-   This role is a mix of supporting customers who reach out over **live chat, calls & emails.**
-   You'll be **chatting with e-commerce business owners** **globally (50+ countries)**, understanding how they run their business & helping them setup our product to make them successful.
-   Recording and **segregating** **technical issues and product requests** from customers and routing them to product team.
-   Understanding **roadblocks in product activation** by watching videos of customers using the product and passing **UI/UX suggestions** to product team.

**What makes you a good fit**

-   You care about creating a software **service experience that parallels a Michelin star Italian restaurant.**
-   You **genuinely like helping people** and making them successful.
-   You have a basic knowledge of **SQL, JavaScript, Postman API testing** and **web debugging/analytics**(not a hard requirement).
-   Experience at an **early stage SaaS startup** would be a **plus**(this is not a hard requirement).
-   You have a **genuine interest in conversations** with people from different backgrounds to learn about their lives.

### Must-have skills

Customer Support, Customer Service

### Good-to-have skills

Technical Support

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/B9CD3C578B/apply)

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