# Customer Success Manager

> Weekday AI · Bhubaneswar, India · Full-time · Posted 2026-07-21

**Salary:** INR 800,000–1,500,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 800000 - Rs 1500000 (ie INR 8 - 15 LPA)**

Min Experience: 1+ years

Location: Bhubaneswar, Odisha, India

JobType: full-time

We are looking for a proactive and customer-focused **Customer Success Manager** to drive customer satisfaction, retention, and long-term business growth. The ideal candidate will play a critical role in building strong customer relationships, ensuring seamless onboarding, maximizing product adoption, and reducing customer churn. This role is best suited for professionals who thrive in fast-paced, execution-driven environments and have experience working with customers across Tier 2, Tier 3, and rural markets, particularly in South India.

We are seeking individuals who bring a blend of customer relationship management, operational excellence, business ownership, and technology adoption. Candidates with experience in Bharat-tech, agri-tech, fintech, logistics-tech, rural commerce, or customer-centric technology businesses will be highly preferred over traditional FMCG backgrounds.

As a Customer Success Manager, you will act as the primary point of contact for customers throughout their journey, ensuring they achieve maximum value while contributing to business growth and profitability.

## Requirements

### Key Responsibilities

-   Build and nurture long-term relationships with customers to ensure high satisfaction and engagement.
-   Drive customer onboarding, implementation, and product adoption through structured success plans.
-   Develop customer retention strategies that improve loyalty and reduce churn.
-   Monitor customer health metrics and proactively identify risks before they impact retention.
-   Collaborate closely with sales, operations, product, and support teams to resolve customer issues efficiently.
-   Own customer escalations and ensure timely resolution while maintaining excellent service standards.
-   Analyze customer feedback to identify improvement opportunities and recommend product enhancements.
-   Work with cross-functional teams to improve operational processes and customer experience.
-   Support revenue growth by identifying upsell and cross-sell opportunities within existing customer accounts.
-   Track customer success KPIs, including retention rates, churn, engagement, and customer satisfaction.
-   Manage regional customer operations with a strong focus on execution across South Indian markets.
-   Utilize CRM platforms and customer success tools to maintain accurate customer records and performance reports.
-   Take ownership of assigned business portfolios while balancing customer satisfaction with commercial objectives.
-   Drive technology adoption among customers by educating them on product features and best practices.
-   Continuously improve customer engagement strategies based on data, insights, and market trends.

### Required Qualifications

-   Bachelor's degree in Business Administration, Commerce, Marketing, Operations, or a related discipline.
-   1–6 years of experience in Customer Success, Account Management, Customer Relationship Management, or Client Success roles.
-   Experience working with customer-facing technology products or digital platforms is preferred.
-   Exposure to rural commerce, Bharat-tech, fintech, agri-tech, logistics-tech, mobility, or commerce platforms is highly desirable.
-   Familiarity with customers across South India will be an added advantage.

### Must-Have Skills

-   Customer Success
-   Customer Retention
-   Churn Management
-   Customer Relationship Management
-   Client Engagement
-   Customer Onboarding
-   Customer Lifecycle Management
-   Stakeholder Management
-   Problem Solving
-   Communication Skills
-   Operations Management
-   Technology Adoption
-   CRM Tools
-   Data Analysis
-   Cross-functional Collaboration

### Preferred Skills

-   Experience managing regional customer operations.
-   Understanding of rural commerce and digital adoption ecosystems.
-   Exposure to P&L ownership or business performance management.
-   Knowledge of customer success platforms such as Salesforce, HubSpot, Freshworks, Zoho CRM, or similar tools.
-   Strong analytical mindset with the ability to interpret customer data and identify growth opportunities.
-   Ability to work independently while managing multiple customer accounts simultaneously.
-   Fluency in one or more South Indian languages is a strong advantage.

### Must-have skills

Customer Success, Customer Retention, Churn Management

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/C0E32E19CF/apply)

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