# Director of Growth

> Weekday AI · Mumbai, India · Full-time · Posted 2026-09-17

**Salary:** INR 2,000,000–4,000,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟰𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟬-𝟰𝟬 𝗟𝗣𝗔)

Experience: 6+ yrs

Location: Mumbai, Maharashtra, India

Job Type: Full-time

We are looking for an experienced professional to contribute to the development and delivery of **AI-first Customer Experience (CX) solutions** that help enterprises transform and automate customer interactions at scale.

The role involves working across **AI Agents, Agentic AI, Voice AI, Conversational AI, omnichannel engagement, workflow automation, and AI-powered customer support**. The ideal candidate will combine strong technical expertise with a deep understanding of enterprise customer experience, automation, and emerging AI technologies.

## Requirements

Key Responsibilities

-   Contribute to the design and delivery of **AI-first customer experience and automation solutions** for enterprise customers.
-   Work with AI Agents and **Agentic AI** technologies to automate customer interactions and business workflows.
-   Develop and support **Conversational AI and Voice AI** experiences across customer engagement use cases.
-   Design omnichannel customer journeys across voice, messaging, chat, and other digital channels.
-   Integrate AI-powered solutions with enterprise applications, CRM platforms, APIs, and business workflows.
-   Translate customer and business requirements into scalable technical and product solutions.
-   Collaborate with Product, Engineering, AI/ML, Customer Success, and other teams throughout solution development and delivery.
-   Support the development of intelligent workflows that automate repetitive customer support and operational processes.
-   Evaluate AI solutions for accuracy, reliability, scalability, security, and customer experience.
-   Analyse customer interaction data and identify opportunities to improve automation, engagement, and service outcomes.
-   Participate in solution design, technical discussions, product demonstrations, and enterprise customer engagements where required.
-   Troubleshoot technical and integration issues and work with engineering teams to drive effective resolution.
-   Contribute to testing, deployment, monitoring, documentation, and continuous improvement of AI-powered CX solutions.
-   Stay current with developments in **Generative AI, LLMs, AI agents, conversational technologies, and enterprise automation**.
-   Identify opportunities to improve platform capabilities, workflows, integrations, and overall customer experience.

What Makes You a Great Fit

-   **6+ years of professional experience** in technology, software development, AI/ML, customer experience technology, product engineering, or a related field.
-   Strong understanding of **AI-powered customer experience, automation, and enterprise technology solutions**.
-   Hands-on exposure to **Generative AI, LLMs, AI Agents, or Agentic AI**.
-   Understanding of **Conversational AI, Voice AI, chatbots, virtual assistants, or intelligent customer support solutions**.
-   Experience working with APIs, integrations, enterprise applications, and workflow automation.
-   Familiarity with omnichannel customer engagement platforms and digital communication technologies.
-   Strong understanding of software development, system integration, scalability, security, and reliability.
-   Experience translating business and customer requirements into practical technical solutions.
-   Strong analytical and problem-solving capabilities with excellent attention to detail.
-   Ability to work effectively with **Product, Engineering, AI/ML, Sales, Customer Success, and enterprise stakeholders**.
-   Strong communication and stakeholder-management skills.
-   Comfortable working in fast-paced, evolving environments with emerging technologies.
-   Strong ownership mindset with the ability to independently drive initiatives from concept through implementation.
-   Experience with enterprise SaaS, CRM, contact-centre technology, customer support platforms, or workflow automation is an advantage.
-   Strong curiosity and willingness to continuously experiment with emerging **AI and automation technologies**.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/C88CE46940/apply)

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