# Customer Success Manager

> Weekday AI · Bengaluru, India · Full-time · Posted 2026-08-08

**Salary:** INR 800,000–1,800,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟴𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟭𝟴𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟴-𝟭𝟴 𝗟𝗣𝗔)

Experience: 3+ yrs

Location: Bengaluru, Pune, Maharashtra, India

Job Type: Full-time

We are looking for a results-driven **Customer Success / Account Management professional** to manage and grow relationships with B2B SaaS customers in the US healthcare market.

The role will focus on customer retention, renewals, account expansion, and building strong executive-level relationships with customers. You will work directly with US-based clinic owners and healthcare executives, understand their business needs, identify opportunities for growth, and ensure customers consistently realize value from the platform.

This is a high-ownership role suited to someone who is comfortable working independently, making data-driven decisions, and operating in a fast-paced, high-growth SaaS environment.

## Requirements

### Key Responsibilities

-   Own a portfolio of **US-based B2B SaaS customers**, building strong and trusted relationships with key decision-makers.
-   Drive **customer retention, renewals, and account expansion** across assigned accounts.
-   Identify and execute upsell and cross-sell opportunities to increase **Net Revenue Retention (NRR), renewal rates, and expansion revenue**.
-   Conduct regular customer conversations through **voice and video interactions**, including business reviews, check-ins, and strategic discussions.
-   Act as a trusted advisor to clinic owners and executives by understanding their operational challenges and helping them achieve measurable value from the platform.
-   Monitor customer health, engagement, usage, and business outcomes to identify **churn risks and growth opportunities**.
-   Proactively identify trends and customer issues using data and take corrective action before escalation is required.
-   Maintain accurate customer and account information within **CRM and Customer Success platforms**.
-   Collaborate with Product, Sales, Support, Operations, and other internal teams to resolve customer challenges and improve the overall customer experience.
-   Contribute to the development and improvement of **Customer Success playbooks, processes, and engagement strategies**.
-   Manage customer escalations professionally and ensure timely resolution of critical issues.
-   Maintain strong CRM hygiene and ensure customer activities, opportunities, renewals, and account updates are accurately documented.
-   Use customer insights and data to provide feedback to internal teams and contribute to product and service improvements.

### What Makes You a Great Fit

-   **2–5 years of experience** in Customer Success, Account Management, or Inside Sales within a **B2B SaaS environment**.
-   Demonstrated success owning **renewals, retention, upsells, or expansion motions**, with measurable results such as NRR, renewal rate, or expansion ARR.
-   Proven experience managing **US-based customers** through direct voice- and video-based engagement.
-   Excellent **spoken and written English**, with the confidence to independently conduct business conversations with US-based executives and clinic owners.
-   Comfortable working a **3:00 PM – 12:00 AM IST shift** to align with US business hours.
-   Strong data-driven mindset with the ability to independently pull reports, identify trends, assess customer health, and take proactive action.
-   Experience in **healthcare SaaS, EMR/EHR, practice management, or Revenue Cycle Management (RCM)**software is highly preferred.
-   Familiarity with Customer Success platforms such as **Gainsight, ChurnZero, Totango, or Planhat** is an advantage.
-   Hands-on experience with **Salesforce, HubSpot, or similar CRM platforms**, along with strong CRM hygiene practices.
-   Experience working in a **startup or high-growth environment**, particularly where processes and playbooks were built and continuously improved.
-   Understanding of **US healthcare operations, physical therapy billing codes (CPT), insurance workflows, or CMS compliance** is a plus.
-   Experience supporting **multi-location healthcare groups or franchise-style clinic networks** is advantageous.
-   Background in **clinical operations, healthcare administration, or health-tech solutions consulting** is a plus.
-   Strong ownership, commercial awareness, communication, relationship-building, and problem-solving skills.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/D7FFFEA920/apply)

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