# Vice President Operations

> Weekday AI · India (Remote) · Full-time · Posted 2026-11-05

**Workplace:** remote

**Department:** Weekday's Client via platform

## Description

**This role is for one of Weekday’s clients**

  
Min Experience: 10+ years  
Location: India  
JobType: full-time

We are seeking an accomplished Vice President – Operations to lead the overall operational performance across Accounting, Tax, Payroll, Compliance, and CFO Services. This is a strategic leadership role focused on building scalable operating systems, strengthening service delivery, improving productivity and quality, developing operational talent, and driving technology-enabled transformation.

The ideal candidate will bring extensive operational leadership experience and a strong understanding of finance and accounting services, preferably within a US accounting, tax, payroll, compliance, outsourcing, Business Process Outsourcing (BPO), Client Accounting Services (CAS), or professional services environment.

The VP – Operations will work closely with the Founder/CEO, functional leaders, Product and Technology teams, and Client Success and Sales teams to translate business objectives into effective operational strategies and execution plans.

## Requirements

## Key Responsibilities

### Operations Strategy and Service Delivery

-   Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
-   Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
-   Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
-   Identify operational gaps and drive improvements in client experience and overall business performance.

### Process Optimization and Technology Transformation

-   Drive process automation and operational transformation in collaboration with Product and Technology teams.
-   Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
-   Establish and strengthen quality-control frameworks, operational controls, and compliance processes.

### People and Performance Management

-   Build, lead, and develop high-performing operations teams, managers, and functional leaders.
-   Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
-   Lead workforce planning and operational readiness to support business growth and seasonal demand.
-   Foster a culture of accountability, continuous improvement, and operational excellence.

### Cross-Functional Collaboration

-   Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
-   Ensure operational capabilities and resources are aligned with business priorities.
-   Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.

## Required Qualifications and Experience

-   Master's degree in Accounting, Finance, Business Administration, or a related field.
-   CA, CPA, CMA, or an equivalent professional qualification is preferred.
-   10+ years of progressive professional experience, including significant experience in operations leadership.
-   Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
-   Candidates with Big Four experience are preferred.
-   Strong understanding of US accounting, taxation, payroll, and compliance operations.
-   Experience managing US-based clients or US-focused service delivery teams.
-   Demonstrated ability to scale operations within a high-growth organization.
-   Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
-   Experience partnering with Product and Technology teams to automate operational workflows.
-   Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.

## Must-Have Skills

-   Operations Strategy
-   Service Delivery
-   Process Automation
-   People Leadership
-   Performance Management
-   Workforce Planning
-   Quality Management
-   US Accounting and Taxation
-   Payroll Operations
-   Compliance

## Good-to-Have Skills

-   QuickBooks
-   Gusto
-   ADP
-   Avalara
-   Experience in accounting services, finance outsourcing, BPO, CAS, or professional services.

## Benefits and Perks

-   Opportunity to shape the operations function of a rapidly growing accounting and financial services organization.
-   Work at the intersection of Accounting, Tax, Compliance, and Technology.
-   Direct exposure to US businesses and the North American market.
-   Significant ownership and autonomy in building scalable operational processes.
-   Opportunity to work closely with the founding leadership team and influence the organization's growth strategy.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/DADA02572E/apply)

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