# Department Manager - Jewellery

> Weekday AI · Bilaspur, India · Full-time · Posted 2026-10-07

**Salary:** INR 500,000–700,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟱𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟳𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟱-𝟳 𝗟𝗣𝗔)

Experience: 5+ yrs

Location: Bilaspur, Chhattisgarh, India, Nashik, Guwahati, Cuttack, muzaffurpur, Bhubaneswar, Odisha, India

Job Type: Full-time

We are looking for an experienced and results-oriented **Department Manager** to lead sales, operations, customer experience, inventory management, and team performance within a jewellery retail environment.

The ideal candidate will have strong experience in **jewellery or organised retail**, with the ability to drive departmental sales while maintaining high standards of customer service, operational discipline, inventory accuracy, and security. This role requires a hands-on leader who can motivate sales teams, analyse performance, and contribute to overall store growth.

## Requirements

Key Responsibilities

-   Drive departmental sales performance and achieve monthly and annual revenue targets.
-   Monitor key sales KPIs including **conversion rate, Average Bill Value (ABV), and Units Per Transaction (UPT)**.
-   Drive sales across gold, diamond, platinum, and other jewellery categories.
-   Identify opportunities for upselling, cross-selling, repeat purchases, and customer retention.
-   Monitor individual sales performance and implement coaching or improvement plans where required.
-   Lead, motivate, and supervise sales executives and other department team members.
-   Conduct daily team briefings and allocate individual sales targets.
-   Train team members on jewellery product knowledge, customer handling, selling techniques, and service standards.
-   Manage staff schedules, attendance, floor deployment, and daily manpower requirements.
-   Support the Store Manager in maintaining productivity, discipline, and overall store performance.
-   Ensure customers receive a premium and personalised shopping experience.
-   Handle customer complaints, escalations, enquiries, and service-related issues professionally.
-   Build relationships with high-value, repeat, and prospective customers.
-   Ensure timely follow-up on customer enquiries, orders, occasions, and potential purchases.
-   Monitor stock availability, merchandise movement, display standards, and product presentation.
-   Coordinate stock replenishment and inter-store transfers as required.
-   Ensure accurate inventory records and support regular stock audits.
-   Maintain proper handling, documentation, and security of high-value jewellery.
-   Identify fast-moving and slow-moving products and communicate relevant insights to management.
-   Ensure adherence to SOPs, retail processes, jewellery security, loss-prevention, and operational guidelines.
-   Monitor billing accuracy, documentation, daily reporting, and store opening and closing procedures.
-   Prepare and review daily, weekly, and monthly sales and performance reports.
-   Analyse product-category performance, conversion, team productivity, and target achievement.
-   Share performance insights and recommendations with the Store Manager.
-   Identify opportunities to improve departmental processes, customer experience, sales productivity, and operational efficiency.

What Makes You a Great Fit

-   **5+ years of experience** in retail sales, store operations, or a similar customer-facing environment.
-   Strong experience in **jewellery retail or organised retail** is strongly preferred.
-   Previous experience as a **Department Manager, Floor Manager, Assistant Store Manager, Team Leader, or similar retail leadership role** will be an advantage.
-   Strong knowledge of jewellery products including **gold, diamonds, platinum, and other precious jewellery categories**.
-   Proven ability to achieve sales targets and improve departmental performance.
-   Strong understanding of retail KPIs including conversion rate, ABV, UPT, customer satisfaction, and team productivity.
-   Experience managing, motivating, coaching, and developing frontline sales teams.
-   Strong customer relationship-management skills, particularly with high-value and repeat customers.
-   Good understanding of inventory management, stock reconciliation, merchandise movement, and loss prevention.
-   Strong awareness of jewellery security, operational controls, and SOP compliance.
-   Excellent communication, interpersonal, negotiation, and customer-handling skills.
-   Strong analytical and problem-solving abilities with a results-oriented approach.
-   High attention to detail, organisation, discipline, and process orientation.
-   Ability to manage multiple priorities while maintaining high standards of customer service and operational execution.
-   Proficiency with **POS, inventory management, and retail reporting systems**.
-   Comfortable working in a target-driven and fast-paced retail environment.
-   Strong ownership mindset with the ability to independently manage a department while supporting overall store objectives.
-   Graduate degree or equivalent qualification is preferred.

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/DDBA4E6906/apply)

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