# Voice Associate

> Weekday AI · Kochi, India · Full-time · Posted 2026-06-08

**Salary:** INR 300,000–600,000

**Workplace:** on_site

**Department:** Weekday's Client via platform

## Description

**This role is for one of the Weekday's clients**

**Salary range: Rs 300000 - Rs 600000 (ie INR 3-6 LPA)**

Experience: 2+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for a **Customer Care Executive – Voice Support** to deliver exceptional customer service for a US-based healthcare support process. This role requires strong communication skills, a customer-first mindset, and the ability to handle voice-based interactions professionally while ensuring a positive customer experience.

As a Customer Care Executive, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and providing accurate information in a timely and courteous manner. The ideal candidate should be comfortable working with US customers, possess excellent verbal communication skills with a neutral accent, and demonstrate professionalism in handling customer interactions.

This position is well-suited for individuals who have prior experience in international voice processes and are passionate about delivering high-quality customer support.

## Requirements

### Key Responsibilities

-   Handle inbound and outbound customer interactions through voice support channels.
-   Provide prompt, accurate, and professional responses to customer inquiries and concerns.
-   Deliver exceptional customer service while maintaining high levels of customer satisfaction.
-   Resolve customer issues efficiently and escalate complex cases when necessary.
-   Maintain accurate records of customer interactions and updates in internal systems.
-   Follow established processes, quality standards, and compliance guidelines.
-   Build positive customer relationships through effective communication and problem-solving.
-   Meet productivity, service level, and quality performance targets.
-   Collaborate with internal teams to ensure timely issue resolution.
-   Stay updated on process changes, policies, and service requirements.

### What Makes You a Great Fit

-   Experience in international voice support or customer service environments.
-   Strong verbal communication skills with a clear and neutral accent.
-   Ability to engage confidently with customers from the US market.
-   Excellent listening, problem-solving, and interpersonal skills.
-   Customer-centric approach with a focus on delivering positive experiences.
-   Ability to handle customer concerns professionally and empathetically.
-   Strong attention to detail and commitment to service quality.
-   Proven track record of stability and performance in previous customer support roles.
-   Ability to work effectively in a fast-paced and process-driven environment.
-   Experience in US healthcare support processes is highly preferred.

### Preferred Skills

-   Voice Process
-   Voice Support
-   Customer Service
-   Customer Support
-   US Healthcare Process
-   Call Handling
-   Issue Resolution
-   Communication Skills
-   International Customer Support

## Apply

[Apply at Weekday AI](https://apply.workable.com/weekday-1/j/E42D9BFB20/apply)

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