# Customer Service Representative

> White Fox Boutique · Sydney, Australia · Full-time · Posted 2026-05-08

**Workplace:** on_site

## Description

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.

**Main Responsibilities**

-   Communicating with customers & ensuring customer satisfaction on emails & live-chat
-   Handle customer queries professionally, provide knowledgeable solutions and follow up as required
-   Ensuring customer profiles & communication is documented
-   Working with the returns team on processing returns & faulty replacements
-   Provide backup and support to other Customer Service team members as/when requested

## Requirements

-   Previous customer service experience (either online or in-store)
-   Strong organisational skills, ability to multi-task & show initiative
-   Experience in a fast paced working environment
-   Excellent communication skills
-   Excellent attention to detail
-   Strong grammar skills
-   Comprehensive computer skills with an iMAC

## Benefits

-   Stunning new office located in Rosebery with on-site parking available
-   Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
-   Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
-   Generous monthly clothing allowance plus ongoing staff discounts
-   Regular team events and internal celebrations
-   Long-term career growth opportunities within one of Australia’s fastest-growing fashion companies

## Apply

[Apply at White Fox Boutique](https://apply.workable.com/white-fox-boutique/j/BBD930EC54/apply)

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