# Fraud Operations Specialist

> Wingie Enuygun Group · Istanbul, Turkey · — · Posted 2026-04-21

**Workplace:** on_site

**Department:** Finance & Business Development

## Description

Wingie Enuygun Group is Turkey’s leading travel marketplace, operating in 27 countries and 19 languages, with more than 22 million monthly visitors, 18M+ mobile app downloads, and millions of users from 165 countries.

We invite you to join Wingie Enuygun Group’s young and dynamic team and be a part of this global success story.

We are looking for a Payment Risk & Operations Specialist for Wingie Enuygun Group's growing Finance&Business Development department. With this position, you will have the chance to take part in the team that has developed one of the most successful internet businesses in Turkey.

## Requirements

**What Makes You Special?**

-   At least 2–3 years of experience in fraud operations, payment operations, or a combined role at a fintech, bank, or online travel platform
-   Hands-on experience with Cybersource transaction monitoring, rule management, and decision flows
-   Strong knowledge of payment systems: acquiring, POS reconciliation, chargeback mechanisms, and settlement flows
-   Able to analyze suspicious transactions with precision while keeping the big picture in mind
-   Comfortable working with data able to query, interpret dashboards, and challenge the story behind the numbers
-   Proven ability to not just detect risks but develop preventive actions
-   Experienced in managing chargebacks and disputes end-to-end
-   Capable of balancing customer experience with risk management
-   Fluent in English, both written and spoken
-   Familiarity with the travel or OTA industry is a plus
-   Process-improvement mindset you don't just run operations, you make them better

**What Will You Do?**

-   Analyze suspicious transactions and make fast, accurate decisions (approve / reject / escalate)
-   Manage and optimize fraud detection rules and control mechanisms via Cybersource
-   Own the full chargeback and dispute process from start to finish especially across high volume international operations
-   Perform POS reconciliations and track down discrepancies across payment channels and acquiring partners
-   Investigate commission, refund, and settlement issues identifying where payments stalled and why
-   Monitor daily operations effectively: queue management, SLA adherence, and case handling
-   Track fraud and payment metrics, generate insights, and translate data into decisions
-   Identify process improvement and automation opportunities and bring concrete proposals to the table
-   Contribute to the development of our internal payment platform from an operational perspective
-   Work closely with Product, Data, and Finance teams to resolve systemic issues not just report them

## Benefits

**Why Wingie Enuygun?**

-   Global impact: Work on products that make travel easier for millions, using the latest technologies and having free access to AI tools
-   Global growth: Be part of a company born in Turkey and scaled into a global e-commerce player, with a culture focused on data, efficiency, and customer satisfaction
-   Strong start: A comprehensive onboarding program designed to help you get to know the team and start contributing from day one
-   Continuous development: Access to internal and external training programs, plus free access to platforms like Coursera, Udemy, SymfonyCasts, Udacity, edX, and O'Reilly
-   Social community: Opportunities to actively join sports, gaming, arts & culture, and nature-focused social clubs
-   Celebrating together: Two major company parties each year to celebrate achievements with your teammates
-   Casual environment: A friendly office experience with no dress code
-   Great start to the week: Office breakfast every Monday  
      
    

**Working Experience & Benefits At Wingie Enuygun**

-   Travel perks: Discounts on flights, hotels, car rentals, and transfers across Wingie Enuygun Group products
-   Welcome experience: A Welcome Kit and ENC Gift Card waiting for you on your first day
-   Flexible benefits: With WEGFlex, choose your benefits for the following year every December and earn ENC points across various products
-   Hybrid support: Transportation allowance for the days you come to the office
-   Daily support: Meal card and healthy snacks
-   Health coverage: Private health insurance and life insurance
-   Wellbeing: Appointment opportunities with our nutritionist
-   Grocery support: Grocery gift card once a year
-   Special occasions: Gifts for marriage, childbirth, and military service

## Apply

[Apply at Wingie Enuygun Group](https://apply.workable.com/wingieenuygun/j/27138DAC34/apply)

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