# Client Support Specialist

> Wingz PH · Philippines (Remote) · Other · Posted 2026-05-11

**Salary:** From USD 700

**Workplace:** remote

## Description

**Hiring Filipino and Philippine-based professionals only!**

**Wingz,** is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT). 

**Visit our website:** [https://www.wingz.com/](https://www.wingz.com/)

Position: Client Support Specialist

Work Schedule: US Hours (EST)

Employment Set-up: Remote (Independent Contractor)  

Employment Type: Full-Time / Long Term

Salary Rate: USD 700/ Month

Benefit: 10 PTO and HMO after the probationary period

Pay-out Frequency: Semi-monthly

Equipment: Self-Provide

**Job Summary:**

We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment.

As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols.

**Key Responsibilities:**

-   Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
-   Provide accurate ETAs and handle broker-related inquiries promptly and effectively.
-   Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards.
-   Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution.
-   Document all conversations and updates accurately in the company database or CRM system.
-   Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support.
-   Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout.
-   Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.

## Requirements

-   Minimum of 2 years of phone-based support experience for international companies (B2B or B2C).

-   Exceptional attention to detail and organizational skills.
-   Strong verbal and written communication skills with a professional and empathetic tone.
-   Fast learner who adapts quickly to new tools, systems, and client processes.
-   Passionate about helping people, especially within healthcare and transportation contexts.
-   High energy and enthusiasm, with a positive attitude and team-oriented mindset.
-   Ability to work independently while maintaining accountability and accuracy.
-   Willingness to work ET hours, including weekends or holidays, depending on operational needs.

## Apply

[Apply at Wingz PH](https://apply.workable.com/wingz-ph/j/DBF2AD758C/apply)

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