# Behavioral Health Medical Virtual Assistant - Phone, Insurance & Scheduling > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-09-30 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description ### Job Title: Behavioral Health Medical Virtual Assistant – Phone, Insurance & Scheduling **Position Type: Full-time** **Schedule: Monday–Friday | 8:30 AM–5:00 PM Eastern Time** **Lunch Break: 12:00 PM–12:30 PM ET | 30 minutes unpaid** **Working Hours: 8 paid hours/day | 40 hours/week** **Pay Rate: $5-$6 USD/hour, depending on experience** **Location: Remote – Philippines** **About the Client and the Role** Our client is a U.S.-based healthcare practice providing **mental health and medical services through both telemedicine and in-person appointments.** Its mental health services include psychiatric assessments, medication management, and therapy. The practice serves patients across multiple Georgia locations and accepts a range of commercial and government insurance plans [](https://www.thelotushaven.com/?utm_source=chatgpt.com) The VA will support **both assigned practice locations** and work directly with both providers, who will also conduct onboarding and training. We are looking for a reliable and patient-focused **Behavioral Health Medical Virtual Assistant** to support daily front-office and patient coordination workflows. This is a highly patient-facing role, with **phone coverage as the primary priority**. The client is particularly focused on minimizing missed calls and ensuring patients and referrals receive timely assistance. ### Key Responsibilities ### 1\. PRIMARY: Phone Support & Patient Intake - Answer inbound patient calls and help minimize missed calls. - Make outbound calls as needed for patient and referral follow-up. - Assist with patient intake and patient-facing inquiries. - Receive and follow up on hospital referrals. - Maintain a professional and courteous phone presence. - Check incoming faxes through the **Ooma VoIP system** and follow up on referrals received through Ooma. ### 2\. Insurance Verification & Prior Authorizations - Verify patient insurance coverage and eligibility. - Assist with insurance-related patient workflows. - Handle and follow up on prior authorization requests. - Support co-pay collection and account balance management. ### 3\. Schedule Management - Schedule new and existing patients. - Coordinate scheduling for new patient referrals. - Reschedule cancellations and no-shows. - Help fill open appointment slots when cancellations occur. - Support both practice locations with schedule management. ### Additional Administrative Support - Process patient letter requests. - Provide general administrative support as needed. - Attend **daily team huddles.** - Use **Tebra (Kareo)** for EHR-related workflows. - Use **Ooma** for phone and fax workflows. - Use **Zoom and/or Google Meet** for virtual communication. - Later, the role may include outreach to other clinics regarding behavioral health services; however, **this is not a current priority.** ## Requirements - Previous healthcare experience, preferably in a patient-facing administrative or virtual assistant role. - Experience with **insurance verification and prior authorizations.** - Strong professional phone communication skills. - Comfortable handling inbound and outbound patient calls. - Ability to communicate professionally with patients and other healthcare offices. - Strong reliability and attendance; must be able to consistently attend **daily huddles.** - Honest, trustworthy, and dependable. - Hardworking, proactive, and able to think on your feet. ### Preferred Qualifications - Previous **behavioral health or mental health** experience is highly preferred for a smoother transition into the role. - Experience with **Tebra/Kareo.** - Experience managing patient scheduling, referrals, cancellations, and no-shows. - Experience using **Ooma or another VoIP phone system.** - Experience with co-pay collection or patient account balance follow-up. The practice currently handles approximately **80–90 patients per week**. Providers aim to maintain full schedules, with an ideal goal of approximately **50 patients per week**. The VA is **not responsible for meeting a patient quota**, but will help keep schedules filled when cancellations or no-shows occur and when patients call to schedule. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/019900819F/apply) --- Powered by [Workable](https://www.workable.com)