# Medical Virtual Assistant - Patient Calls, Scheduling & Prior Authorizations

> Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-11-10

**Salary:** USD 6,500–7,800

**Workplace:** remote

## Description

**Job Title: Medical Virtual Assistant – Patient Calls, Scheduling & Prior Authorizations**

**Position Type: Part-Time | 25 hours per week  
Work Schedule: Eastern Standard Time (EST)**

-   **Monday–Wednesday: 9:00 AM–5:00 PM (1-hour unpaid lunch)**
-   **Thursday: 9:00 AM–1:00 PM**

**Location: Remote – Philippines  
Pay Rate: $5–$6 USD/hour, depending on experience**

### About the Client

Our client is a U.S.-based medical practice specializing in Nephrology (kidney care) and Internal Medicine. The practice provides specialized medical care and is seeking a reliable, organized, and patient-focused Medical Virtual Assistant to support incoming patient calls, appointment scheduling, prior authorizations, and daily administrative operations.

### Key Responsibilities

**1\. Incoming Patient Calls – PRIMARY FOCUS**

-   Answer and manage incoming patient calls promptly and professionally.
-   Respond to patient inquiries with a friendly, compassionate, and patient-focused approach.
-   Manage a high volume of incoming calls while balancing other responsibilities.
-   Maintain a daily log of patient names and submit the list to the client at the end of each workday.

**2\. Patient Appointment Scheduling – SECONDARY FOCUS**

-   Schedule and coordinate patient appointments.
-   Manage scheduling requests accurately and efficiently.
-   Support smooth patient communication and appointment coordination.

**3\. Prior Authorization Processing – THIRD PRIORITY**

-   Process prior authorization requests.
-   Maintain accurate information and attention to detail when handling authorization-related tasks.

**4\. General Administrative Support**

-   Assist with daily medical office administrative tasks as needed.
-   Support practice operations while maintaining patient confidentiality.
-   Use or learn NextGen EHR and Weave VoIP for relevant workflows.

## Requirements

-   Experience working with medical practice operations.
-   Ability to manage a high volume of incoming calls while multitasking efficiently.
-   Strong organizational skills and excellent attention to detail.
-   Excellent verbal and written communication skills.
-   Professional, friendly, and compassionate phone demeanor.
-   Familiarity with HIPAA compliance and patient confidentiality.
-   Reliable, dependable, and proactive, with the ability to work under minimal supervision.
-   Comfortable learning and using NextGen EHR and Weave VoIP systems.
-   Patient-focused approach to communication and administrative support.

### Preferred Qualifications

-   Previous experience in a healthcare or medical office setting.
-   Hands-on experience handling incoming patient calls and appointment scheduling.
-   Experience processing prior authorizations or supporting insurance-related workflows.
-   Familiarity with NextGen EHR, Weave VoIP, or similar healthcare systems.

### Performance Expectations

-   Answer incoming patient calls promptly and support efficient appointment scheduling.
-   Maintain an accurate daily log of patient names.
-   Submit the patient name log to the client at the end of each workday.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/0B08642F1E/apply)

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