# Call Center Representative

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-07-31

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Call Center Representative**

**Position Type: Full-Time**

**Work Hours: 8:00 AM - 5:00 PM Eastern Daylight Time, Monday – Friday**

**Salary rate: $5-$6**

###  Job Responsibilities:

-   Answer and manage incoming calls in a timely and professional manner.
-   Schedule, reschedule, and confirm patient appointments.
-   Provide general information about services, procedures, and clinic policies.
-   Verify patient insurance coverage and eligibility.
-   Assist with prior authorization requests and follow-ups.
-   Coordinate with internal teams regarding patient needs and documentation.
-   Accurately document all patient interactions in the system.
-   Handle patient concerns and escalate issues when necessary.
-   Maintain patient confidentiality and comply with HIPAA regulations

## Requirements

### Requirements:

-   Atleast 1 year of  experience in a call center or customer service role is preferred.
-   Experience in healthcare, dermatology, or a medical office setting is an advantage.
-   Familiarity with insurance verification and prior authorization processes is highly preferred.
-   Strong communication and interpersonal skills.
-   Excellent organizational and multitasking abilities.
-   Proficiency with CRM systems and basic computer applications.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/1290125178/apply)

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