# Bilingual Appointment Setter & Patient Coordinator

> Winning Assistants · Mexico (Remote) · Part-time · Posted 2026-05-04

**Salary:** USD 12,480–16,640

**Workplace:** remote

## Description

**Job Title:** Bilingual Appointment Setter & Patient Coordinator

**Job Code:** FK-HHWC

**Position Type:** Part-Time

**Working Hours:** 3:00 PM – 6:00 PM, Monday to Friday; 9:00 AM – 1:00 PM on Saturday (Pacific Daylight Time)

**Salary Rate:** $6–$8 per hour

### Job Responsibilities:

-   Convert inbound leads from Instagram campaigns into scheduled appointments through timely and effective follow-up
-   Manage and coordinate referrals from physicians and partner providers, ensuring seamless patient intake
-   Schedule, confirm, and reschedule patient appointments while maintaining calendar accuracy
-   Communicate professionally with patients in both English and Spanish, providing clear guidance and support
-   Perform insurance verification, including eligibility checks and benefits clarification
-   Maintain accurate and up-to-date patient records in Reviva EHR
-   Handle administrative tasks such as data entry, documentation, and follow-up tracking
-   Deliver exceptional customer service, addressing patient inquiries and concerns promptly
-   Collaborate with internal teams to ensure smooth patient flow and operational efficiency
-   Track lead conversion and appointment metrics to support performance goals

## Requirements

-   Bilingual proficiency in English and Spanish (required)
-   At least 1 year of proven experience in appointment setting, lead conversion, or patient coordination
-   Background in healthcare administration or medical virtual assistance preferred
-   Experience with insurance verification and patient eligibility checks
-   Familiarity with EHR systems (experience with Reviva EHR is a plus)
-   Strong communication and interpersonal skills
-   Excellent organizational and multitasking abilities
-   Ability to work in a fast-paced, patient-focused environment
-   Proficient in CRM tools, scheduling platforms, and basic administrative software
-   Results-driven mindset with attention to detail

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits._

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/14C0A5E2C6/apply)

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