# Behavioral Health Appointment Setter > Winning Assistants · El Salvador (Remote) · Full-time · Posted 2026-07-29 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Behavioral Health Appointment Setter Position Type: Full-Time Work Hours:** - **Monday – Friday: 10:00 AM – 8:00 PM CDT** - **Saturday: 10:00 AM – 4:00 PM CDT** **Salary: $5-$7 per hour (depending on experience) Workplace: Remote Preferred Candidate Location: Philippines, Latin America** ### About the Role Our client is looking for a **Behavioral Health Appointment Setter** whose primary responsibility is to fill provider schedules through outbound patient outreach. **This is not a general Virtual Assistant role.** The practice is currently **40–50 patients short of its weekly scheduling goals,** making this role critical to the clinic's growth and provider productivity. The ideal candidate thrives in a metrics-driven environment, enjoys speaking with patients, and has the confidence to guide conversations that result in booked appointments. We're looking for someone with experience in **behavioral health**, a strong **sales or appointment-setting background**, and the ability to overcome objections while building rapport with patients. Success in this role is measured by appointment conversions, provider schedule utilization, and achieving weekly scheduling KPIs. ### Key Responsibilities - Make high-volume outbound calls to prospective, existing, and inactive patients to schedule behavioral health appointments. - Convert inquiries and patient leads into confirmed appointments to maximize provider schedules. - Meet daily and weekly appointment-setting KPIs and conversion goals. - Re-engage inactive patients and follow up with no-shows, referrals, and missed opportunities. - Handle patient objections professionally and confidently encourage appointment scheduling. - Respond promptly to new patient inquiries and maintain consistent follow-up communication. - Accurately document all patient interactions, call outcomes, and appointment details within the EMR. - Coordinate with providers and the internal team to optimize appointment availability. - Participate in daily team meetings and provide updates on scheduling performance and outreach efforts. ### Performance Goals - Help close the current gap of **40–50 patients** below weekly scheduling targets. - Consistently fill provider schedules with qualified patient appointments. - Maintain strong appointment conversion and outbound call metrics. - Reduce appointment gaps and improve provider utilization through proactive outreach. ## Requirements ### Required Qualifications - **Minimum of 2 years of outbound appointment setting, patient scheduling, or healthcare sales experience.** - Previous experience working in a **behavioral health or mental health practice.** - Proven sales experience with the ability to convert leads into scheduled appointments. - Strong objection-handling and relationship-building skills. - Excellent verbal and written English communication skills with a confident, professional phone presence. - Comfortable working in a KPI-driven environment with daily outbound call expectations. - Highly organized with strong attention to detail and documentation accuracy. - Self-motivated, dependable, and able to work independently. Candidates with hands-on experience using the following platforms will be highly preferred: - **Valant EMR** - **Zocdoc** - **RingCentral** ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/1DA0A87AD7/apply) --- Powered by [Workable](https://www.workable.com)