# Bilingual Patient Scheduling & Aesthetic Sales Support

> Winning Assistants · Colombia (Remote) · Full-time · Posted 2026-05-04

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: Patient Scheduling & Aesthetic Sales Support**

**Position Type:** Full-time

**Work Hours:** 9:00 AM – 6:00 PM PDT

**Work Days:** Monday – Friday

**Salary:** $5 – $6 per hour (depending on experience)

**Job Code:** MEDLUB

**Workplace:** Remote

**Preferred Candidate Location:** Philippines

### Scope of Work / Responsibilities

We are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales.

This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services.

The ideal candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.

### Core Responsibilities

**1\. Appointment Scheduling & Phone Management (Top Priority)**

-   Answer all incoming patient calls promptly (no missed calls)
-   Schedule and manage patient appointments
-   Maintain excellent phone etiquette and patient experience
-   Ensure patients feel heard, supported, and valued

**2\. Upselling Aesthetic Services (Sales Focus)**

-   Educate patients on services such as laser treatments, weight loss, and wellness programs
-   Identify patient needs and recommend appropriate services
-   Confidently upsell and convert inquiries into booked appointments
-   Support marketing efforts through patient conversations

**3\. Prior Authorizations & Referral Coordination**

-   Handle prior authorization requests
-   Coordinate referrals with other providers
-   Ensure all documentation and approvals are completed accurately

### Additional Responsibilities

-   Respond to patient inquiries and follow-ups
-   Work within EClinicalWorks (ECW) for scheduling and documentation
-   Use RingCentral for phone communication
-   Navigate multiple systems and patient management tools

## Requirements

-   Healthcare experience is REQUIRED (non-negotiable)
-   Experience in medical office, clinic, or patient-facing healthcare role
-   Sales or upselling experience preferred
-   Experience with EClinicalWorks (ECW) is a plus (not required but preferred)

### Required Skills

-   Medical / Clinical Knowledge
-   Understanding of medical terminology
-   Ability to explain services clearly to patients
-   Familiarity with healthcare workflows
-   Communication & Customer Service
-   Excellent phone communication skills
-   Pleasant, confident, and professional tone
-   Strong listening skills and empathy
-   Ability to create a positive patient experience
-   Sales & Conversion Skills
-   Experience with upselling or sales conversations
-   Ability to guide patients toward booking services
-   Results-driven mindset

### Deal Breakers

-   No healthcare or medical office experience
-   Poor phone communication skills
-   Inability to handle high call volume or missed calls
-   Lack of medical knowledge
-   Performance drop after initial onboarding period
-   Not comfortable with upselling services

### Basic requirements

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### Technical requirements

-   **Device:** Reliable laptop or desktop computer.
-   **Internet:** High-speed connection (minimum 10 Mbps).
-   **Audio:** Noise-canceling headset.
-   **Video:** Webcam for virtual meetings.
-   **Workspace:** Quiet, professional environment.

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits._

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/1F5A95BD46/apply)

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