# Healthcare Virtual Assistant - Front Desk, Scheduling & Insurance Support > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-06-02 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Healthcare Virtual Assistant – Front Desk, Scheduling & Insurance Support** **Position Type:** Full-Time **Work Hours:** 8:30 AM – 5:00 PM CDT **Work Days:** Monday – Thursday **Salary:** $5 – $6 per hour (depending on experience) **Job Code:** DCB-BFR **Workplace:** Remote **Preferred Candidate Location:** Philippines ### About the Role We are seeking a reliable and patient-focused Healthcare Virtual Assistant to support a growing medical practice with front desk operations, patient scheduling, insurance verification, billing support, and administrative tasks. The ideal candidate has experience working in a medical office environment, excels at patient communication, and can confidently manage phone calls, scheduling, insurance-related tasks, and administrative workflows while maintaining a high level of professionalism and accuracy. This is a long-term opportunity for someone who is dependable, detail-oriented, and committed to providing an exceptional patient experience. ### Core Responsibilities ### Phone Support & Patient Communication (Top Priority) - Answer incoming patient phone calls professionally and efficiently - Manage patient callbacks and follow-up communications - Respond to patient inquiries and administrative requests - Provide excellent customer service and patient support through phone and electronic communication - Handle patient concerns with professionalism and empathy ### Appointment Scheduling & Coordination (Top Priority) - Schedule, reschedule, and confirm patient appointments - Manage no-show appointments and rescheduling efforts - Support patient check-in and check-out workflows - Maintain accurate scheduling records within NexTech EHR ### Insurance Verification & Claims - Verify patient insurance eligibility and benefits - Submit and follow up on prior authorizations - Coordinate with insurance companies regarding claims and authorizations - Assist with medical billing tasks and claims follow-up - Post patient payments accurately into the practice management system - Maintain organized billing and account records ### Administrative Support - Update and maintain accurate patient records in NexTech EHR - Support front desk and administrative operations as needed - Assist with documentation and workflow management - Ensure HIPAA compliance and patient confidentiality at all times ### Software & Systems - NexTech EHR (Primary System) ### Key Performance Indicators (KPIs) - Timely answering and management of incoming patient calls - Accurate appointment scheduling and follow-up communications - Efficient handling of callbacks and patient inquiries - Accurate insurance verification and prior authorization processing - Proper payment posting and billing support - Consistent patient satisfaction and customer service standards - Reliable attendance and responsiveness during work hours ## Requirements - Medical office, healthcare, nursing, or clinical experience required - Experience with patient scheduling and front desk operations preferred - Experience with insurance verification, prior authorizations, or billing support preferred - Experience using NexTech EHR strongly preferred - Previous virtual assistant experience is a plus ### Required Skills - Excellent phone etiquette and verbal communication skills - Strong customer service and patient support skills - Knowledge of insurance verification and patient eligibility processes - Familiarity with medical billing and payment posting - Ability to multitask and manage competing priorities - Strong attention to detail and accuracy - Excellent organizational and time management skills - Ability to work independently while following established workflows - Strong problem-solving and critical-thinking abilities - Comfortable handling confidential patient information - Ability to learn new systems and adapt quickly ### Deal Breakers - No medical office, healthcare, or patient-facing experience - Poor English communication skills or weak phone presence - Lack of reliability, frequent absences, or unstable work history - Inability to multitask in a fast-paced medical office environment - Unwillingness or inability to learn NexTech EHR - Poor attention to detail when handling patient records, payments, or insurance information - Weak customer service skills or unprofessional communication - Failure to maintain HIPAA compliance and patient confidentiality - Unstable internet connection or unreliable remote work environment - Seeking only short-term employment - Poor responsiveness during the hiring process ### Basic requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\] - Must be available for video meetings with your camera on (when needed) ### Technical requirements - **Device:** Reliable laptop or desktop computer. - **Internet:** High-speed connection (minimum 25 Mbps). - **Audio:** Noise-canceling headset. - **Video:** Webcam for virtual meetings. - **Workspace:** Quiet, professional environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/26F72DA1D5/apply) --- Powered by [Workable](https://www.workable.com)