# Bilingual Medical Scheduling & Intake Specialist (Spanish-English)

> Winning Assistants · El Salvador (Remote) · Full-time · Posted 2026-06-08

**Salary:** USD 10,400–14,560

**Workplace:** remote

## Description

**Job Title: Bilingual Medical Scheduling & Intake Specialist (Spanish-English)**

**Employment Type: Full-Time**

**Schedule: Monday – Friday, 8:00 AM – 5:00 PM Eastern Daylight Time**

**Saturday: 8:00 AM – 3:00 PM (rotational, maintaining 40 hrs/week)**

**Salary: $7 – $9 per hour (based on experience)**

**Location: Remote (Latin America)**

We are seeking a Bilingual Medical Receptionist (Spanish/English) to support a U.S.-based healthcare provider dedicated to delivering high-quality, patient-centered care. The practice offers a range of services focused on improving overall health and well-being in a professional and compassionate environment.

In this role, you will be the first point of contact for patients, ensuring a seamless experience through efficient scheduling, timely follow-ups, and responsive communication.

### Responsibilities

-   Handle inbound and outbound patient calls with professionalism and empathy
-   Schedule, confirm, and reschedule appointments to maximize provider availability
-   Conduct patient intake, including demographics and insurance information
-   Verify insurance eligibility and assist with basic billing-related questions
-   Perform timely follow-ups, including lab result callbacks and appointment reminders
-   Maintain accurate and up-to-date patient records in the EHR system
-   Respond to patient inquiries and provide general front desk support
-   Prioritize urgent and appointment-related calls effectively

## Requirements

-   Fluent in Spanish and English (required)
-   Experience in a medical receptionist, healthcare support, or high-volume call environment
-   Hands- on experience with EHR systems 
-   **Hands-on experience with Athena EHR (preferred)**
-   Strong phone presence with clear, professional, and patient-friendly communication
-   Solid understanding of insurance verification and healthcare workflows
-   Ability to multitask, prioritize, and manage multiple calls efficiently
-   Highly reliable, responsive, and engaged during working hours
-   Detail-oriented with a strong commitment to patient care

### Preferred Background

-   Medical Assistant or equivalent healthcare support experience
-   Strong clinical knowledge with proficiency in medical terminologies and a thorough understanding of patient care workflows,
-   Experience in outpatient clinics or physician offices
-   Background in Nursing (RN, LPN) or other clinical roles is a plus, but not required
-   Experience in healthcare settings preferred 

###  Tools & Systems

-   Athena EHR
-   VoIP system (Ooma or similar)
-   Insurance portals (e.g., Aetna, BCBS, and others)

### KPIs

-   High call answer rate with minimal missed calls
-   Fast response time to appointment requests
-   High schedule utilization (well-filled provider calendars)
-   Timely completion of callbacks and follow-ups
-   Accuracy in patient data entry and insurance verification

### **Basic Requirements**

-   Must be proficient in speaking and writing English very clearly
-   Must have relevant work experience
-   Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding \[mandatory\]
-   Must be available for video meetings with your camera on (when needed)

### **Technical Requirements**

-   Device: Reliable laptop or desktop computer.
-   Internet: High-speed connection (minimum 15 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Webcam for virtual meetings.
-   Workspace: Quiet, professional environment.

## Benefits

-   Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
-   Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

_These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits._

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/3CF21D20D6/apply)

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