# Bilingual Medical Insurance & Patient Care Coordinator

> Winning Assistants · Mexico (Remote) · Part-time · Posted 2026-10-05

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Job Title: - Bilingual Medical Insurance & Patient Care Coordinator \[KH - LPS\]**

**Position type: Part-Time**

**Working hours: Tuesday - 09:00 AM to 03:00 PM** 

**Wednesday 09:45 AM - 06:45 PM** 

**Thursday- 09:00 AM to 03:00 PM Central Daylight Time**

**Salary rate: $6-$7**

[](https://www.linvilleplasticsurgery.com/)

### Key Responsibilities:

-   Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
-   Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
-   Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
-   Provide virtual scribing support during patient exams, including video-based assistance when required.
-   Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.
-   Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
-   Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.
-   Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
-   Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
-   Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.

## Requirements

-   At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
-   Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
-   Direct experience with ModMed EMR is required.
-   Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
-   Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
-   Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
-   Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
-   Excellent verbal and written communication skills with a professional, patient-focused approach.
-   Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
-   Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
-   Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
-   Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have relevant work experience.
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/3E9E34D427/apply)

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