# Medical Billing & Patient Support Virtual Assistant > Winning Assistants · Philippines (Remote) · Part-time · Posted 2026-08-10 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Medical Billing & Patient Support Virtual Assistant Position Type: Part-Time Work Hours: 10:00 AM – 2:00 PM PST Work Days: Monday – Friday Salary: $5–$6 per hour (depending on experience) Workplace: Remote** ### About the Role We are seeking an experienced, dependable, and detail-oriented **Medical Billing & Patient Support Virtual Assistant** to support a growing healthcare practice. This role combines insurance and prior authorization support, patient intake, EMR documentation, phone coverage, appointment coordination, and general administrative assistance. Because this is a growing startup practice, the ideal candidate should be comfortable wearing multiple hats, working independently, and adapting as the practice expands. The primary focus of this position is **patient support and healthcare administration rather than direct sales**. You will help ensure patients receive timely assistance while keeping insurance, documentation, scheduling, and administrative workflows organized. Experience with social media, community outreach, or marketing—particularly Facebook and event promotion—is a strong plus. ### Scope of Work & Responsibilities ### 1\. Billing, Insurance Verification & Prior Authorizations – Top Priority - Verify patient insurance benefits, coverage, and eligibility. - Submit prior authorization requests. - Track and follow up on pending prior authorizations. - Assist with insurance-related documentation and administrative workflows. - Follow up on insurance-related matters as necessary. - Maintain accurate records of insurance and authorization activities. - Assist with billing-related administrative support as assigned. ### 2\. Patient Intake & EMR Support – Top Priority - Send required intake forms to patients. - Follow up with patients regarding incomplete intake documentation. - Enter patient demographic and other required information accurately into Prava EMR. - Assist with patient charting and documentation. - Maintain accurate and organized patient records. ### 3\. Phone Answering & Call Management – Top Priority - Answer incoming patient calls during business hours. - Professionally handle patient questions and inquiries. - Route calls to the appropriate person when necessary. ### Scheduling & Patient Follow-Up - Schedule and reschedule patient appointments. - Conduct patient callbacks. - Assist with appointment setting and practice scheduling. ### Administrative & Community Outreach Support - Send community outreach emails - Manage general administrative communications and tasks - Support the client with additional administrative responsibilities as the practice grows. - Help maintain organized workflows while the client manages other professional responsibilities. ### Social Media & Marketing Support – Plus Candidates with marketing experience may also assist with: - Facebook support and engagement. - Supporting basic marketing efforts to increase awareness of the practice. Marketing experience is a plus and is not the primary focus of the position. ### Sales-Related Responsibilities This is not a traditional sales position. The role may involve: - Appointment setting. - Scheduling discovery calls and patient appointments. - Following up with prospective and existing patients. - Providing excellent customer service and guiding patients toward the appropriate next step. - Conducting community outreach through email. There is currently no requirement for cold calling, aggressive selling, or closing sales. ### Software & Systems - Prava EMR - Phone/CRM systems used by the practice - Email platforms - Social media platforms, including Facebook ## Requirements ### Experience Requirements - Meaningful healthcare or medical administrative experience is **required/preferred over general administrative experience.** - Previous experience with **insurance verification, benefits/eligibility checks, and prior authorizations is strongly required.** - Experience with patient intake and medical records is highly preferred. - Experience using an EHR/EMR system is preferred. - Experience with Prava EMR is a plus; candidates must be able to learn the system quickly if unfamiliar. - Previous Medical Virtual Assistant experience is highly preferred. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/4411AB61A5/apply) --- Powered by [Workable](https://www.workable.com)