# Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-05-06

**Salary:** USD 12,480–14,560

**Workplace:** remote

## Description

**Job Title: Dental Virtual Assistant (Accounts Receivable, Reactivation & Lead Engagement)**

**Position Type:** Full-time (40+ hours per week)

**Work Schedule:**

-   Monday–Thursday: 7:45 AM – 5:00 PM EDT

-   Friday: 7:45 AM – 12:00 PM EDT

**Salary:** $6–$7 per hour 

**Job Code:** Y-LOD

**Work Setup:** Remote

**Preferred Candidate Location:** Philippines

###   
About the Role

You will support a dental practice with a focus on patient engagement, appointment setting, patient reactivation, and revenue cycle management. This role combines Accounts Receivable (AR), patient reactivation, and lead engagement, with a strong emphasis on outbound calling and patient communication.

The position requires someone who is confident on the phone, detail-oriented, and able to manage both collections and patient interactions efficiently.

### Key Responsibilities

### Primary Focus Areas:

-   Outbound calling to reactivate inactive patients
-   Outbound calling to engage new leads
-   Accounts Receivable (AR) management,  claims  and collections

### Additional Responsibilities:

-   Insurance verification
-   Appointment setting and booking
-   New patient appointment closing
-   Administrative support as needed
-   Patient history intake (based on workflow)
-   Charting support
-   Provide exceptional professional customer service during patient interactions
-   Work with the video / camera turned during the shift as needed

## Requirements

**Core Requirements (Must-Haves):**

-   Strong outbound / cold calling and patient reactivation skills  
    Strong English communication skills with clear pronunciation and neutral/low accent (critical for patient interaction)
-   At least 1 year of hands-on experience with Accounts Receivable (AR) and collections
-   At least 1 year of work experience in outbound calling (reactivation, leads, booking
-   Experience in insurance verification
-   Background in dental or medical office workflows is preferred
-   Professional and confident phone presence
-   Strong customer service and patient facing experience
-   Comfortable handling high-volume outbound calls (collections, reactivation, and lead engagement)
-   Proactive and responsive communication
-   Willing to participate in daily check-ins and supervision
-   Consistent attendance and reliability

### **Preferred Qualifications:**

-   Experience using Oryx Dental software (highly preferred)
-   Familiarity with dental or EHR systems
-   Experience in appointment setting,  patient coordination, lead engagement and outreach
-   Nursing or clinical background (a plus)

### **Tools & Systems Used:**

-   Oryx Dental (primary system)
-   Mango (phone system)
-   MS Teams (communication platform)

### **Basic Requirements:**

-   Clear and professional written and spoken English
-   Relevant work experience
-   Ability to submit NBI Clearance and/or Local Police Clearance (mandatory before onboarding)
-   Availability to work with the video / camera turned on throughout the entire shift.

### **Technical Requirements:**

-   Device: Reliable laptop or desktop computer.
-   Internet: High-speed connection (minimum 15 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Webcam for virtual meetings.
-   Workspace: Quiet, professional environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/4C6F0160A0/apply)

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