# Medical Virtual Assistant - Patient Intake, Admin & Billing > Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-10-23 **Salary:** USD 10,400–12,480 **Workplace:** remote ## Description **Job Title: Medical Virtual Assistant — Patient Intake, Admin & Billing Position Type: Full-Time (40 hours per week) Work Hours: 9:00 AM – 5:00 PM Mountain Time Work Days: Monday to Friday Salary: $5–$6 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Philippines** ### About the Client & Role Our client is an established **mental health practice** supporting approximately 400 clients and managing around 350 therapy sessions per week. They are seeking a reliable, organized, and proactive **Medical Virtual Assistant** — **Patient Intake, Admin & Billing** to support patient intake, appointment scheduling, medical billing, email management, and daily practice operations. The role's primary focus is **patient intake coordination, followed by medical billing support and general administrative responsibilities,** with billing responsibilities expected to increase over time under the guidance of the practice's Billing Supervisor. The ideal candidate has **hands-on experience in patient intake, medical billing, healthcare administration, phone support, and EHR/EMR systems**, along with strong technical skills, excellent communication, and the ability to manage multiple responsibilities. The client highly values a positive attitude, coachability, adaptability, and willingness to learn new workflows while building a long-term working relationship with the practice. ### Scope of Work / Responsibilities ### Patient Intake, Scheduling & Communication - Coordinate new patient inquiries, registration, intake documentation, and appointment scheduling. - Manage appointment confirmations, rescheduling, cancellations, and patient follow-ups. - Handle patient calls and receptionist duties using the practice's phone system. - Maintain accurate patient records and intake documentation in SimplePractice. - Monitor outstanding intake requirements and follow up to ensure completion. ### Medical Billing & Payment Support - Assist with medical billing workflows, payment-related tasks, and billing follow-ups under the guidance of the Billing Supervisor. - Review billing records for accuracy, identify discrepancies or missing information, and coordinate resolution with the billing team. - Maintain accurate billing documentation and update relevant information in the practice management system. - Take on additional billing responsibilities as training and proficiency progress. ### Email & Practice Administration - Manage the practice's administrative email inbox, respond to routine inquiries, and follow up on important communications. - Support the practice owner with executive assistant responsibilities, daily operations, and administrative coordination. - Maintain organized records, task lists, and documentation while identifying opportunities to improve workflows and efficiency. ### Payroll & Administrative Coordination - Assist with payroll-related administrative tasks according to established practice procedures. - Support accurate tracking and organization of payroll information. - Coordinate with the appropriate team members regarding outstanding administrative requirements. ### Patient Reactivation & Marketing Support - Contact inactive patients to encourage appointment scheduling and re-engagement with the practice. - Assist with social media posting, engagement, and basic marketing activities. - Support simple content creation or Canva-related tasks when needed. - Handle additional marketing activities as workload permits, while prioritizing patient intake, billing, and administrative operations. ### Tools You'll Use - **SimplePractice** — EHR/Practice Management - **Telzio** — VoIP Phone System - Email and messaging platforms - Billing and payment management tools - Payroll and administrative systems - Canva and social media platforms, as needed ## Requirements ### Experience Requirements - **Patient Intake Experience: Required.** Candidates must have hands-on experience coordinating patient intake, registration, appointment scheduling, and related healthcare administrative workflows. - **Medical Billing Experience: Required**. Candidates must have previous experience supporting medical billing workflows, billing follow-ups, payment-related tasks, or healthcare billing administration. Full-cycle revenue cycle management experience is not required. - **Healthcare Administrative Experience: Required.** Candidates must have previous experience supporting U.S.-based medical practices, including patient coordination, scheduling, medical records management, or general healthcare administrative operations. Experience in mental health, behavioral health, or therapy practices is an advantage. - **EHR / Practice Management Experience: Required.** Candidates must have previous experience using EHR/EMR systems to manage patient information, scheduling, intake documentation, and administrative workflows. SimplePractice experience is a plus but not required, as training will be provided. - **Phone Support Experience: Required.** Candidates must have experience handling patient calls, receptionist duties, or healthcare-related phone support. Experience with VoIP systems is an advantage, and training on Telzio will be provided. - **Email & Administrative Management Experience: Required.** Candidates must be comfortable managing inboxes, maintaining organized records, coordinating follow-ups, and completing recurring administrative tasks. - **Credentialing Experience: Plus.** Experience assisting with provider credentialing, maintaining credentialing documentation, or coordinating credentialing-related administrative requirements is an advantage. - **Payroll & Office Administration Experience: Preferred**. Experience with payroll tracking, general office management, or executive administrative support is helpful. - **Social Media & Marketing Experience: Plus**. Familiarity with Canva, social media posting, engagement, or basic content creation is beneficial but not a primary requirement. ### Performance Expectations The ideal candidate should help support: - Timely and accurate patient intake, registration, and scheduling. - Consistent completion of medical billing support tasks and follow-ups. - Organized email communication and administrative workflows. - Accurate patient, billing, and operational documentation. - Reliable payroll and practice administration assistance. - Successful cross-training into expanded billing responsibilities. - Reduced administrative workload for the practice owner. ### Basic Requirements - Must speak and write English clearly and professionally. - Must have relevant work experience. - Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). - Must be available to attend video meetings with camera on when required. ### Technical Requirements - Computer: Reliable laptop or desktop computer. - Internet: Stable high-speed internet connection (minimum 25 Mbps). - Audio: Noise-canceling headset. - Video: Working webcam for virtual meetings. - Workspace: Quiet and professional work environment. ## Benefits - **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication. - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. - **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits. ## Apply [Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/5358DCE8A0/apply) --- Powered by [Workable](https://www.workable.com)