# Medical Virtual Assistant (Primary Care)

> Winning Assistants · Philippines (Remote) · Full-time · Posted 2026-07-20

**Salary:** USD 10,400–12,480

**Workplace:** remote

## Description

**Medical Virtual Assistant (Primary Care)**

**Position Type:** Full-time

**Work Schedule:** Monday to Friday

**Work Hours:** 8:45 AM – 5:45 PM EST

**Workplace:** Remote

**Preferred Location:** Philippines

**Salary**: $5–$6/hour (depending on experience)

### **About the Role**

Join a primary care practice in Massachusetts as a Medical Virtual Assistant. You'll be the first point of contact for patients, handling phone calls, appointment scheduling, patient coordination, and administrative support while ensuring an excellent patient experience.

### **Key Responsibilities**

### **Phone Management**

-   Answer incoming phone calls and manage high call volume
-   Handle patient inquiries professionally and efficiently
-   Conduct outbound calls
-   Handle patient inquiries professionally and efficiently
-   Serve as the first point of contact for patients through the Weave phone system
-   Escalate or route calls to the appropriate team members when necessary

### **Appointment Scheduling & Patient Care Coordination**

-   Schedule, reschedule, and coordinate patient appointments
-   Send appointment reminders and follow-up communications

### **Message Management & Follow-Up**

-   Manage patient messages, voicemails, and callback requests
-   Manage emails and calendars
-   Perform insurance verification
-   **Process prior authorizations**
-   Handle referral processing
-   Complete patient intake and registration
-   Perform general administrative and back-office support

## Requirements

-   Experience in a primary care or healthcare practice is preferred
-   Experience handling high-volume inbound patient calls
-   Excellent English communication with a clear, neutral accent
-   Professional phone etiquette and strong customer service skills
-   Atleast 1 year of experience with patient scheduling, intake, and care coordination
-   Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
-   Strong organizational and multitasking skills
-   Reliable, detail-oriented, and able to work independently
-   Experience with eClinicalWorks (ECW) and Weave is preferred (similar EHR experience is welcome)

-   Adaptable, proactive, and able to work independently while collaborating with the clinical team 

### Basic Requirements

-   Must speak and write English clearly and professionally.
-   Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
-   Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
-   Must be available to attend video meetings with camera on when required.

### Technical Requirements

-   Computer: Reliable laptop or desktop computer.
-   Internet: Stable high-speed internet connection (minimum 25 Mbps).
-   Audio: Noise-canceling headset.
-   Video: Working webcam for virtual meetings.
-   Workspace: Quiet and professional work environment.

## Benefits

-   **Dedicated HR & Contractor Support Team:** Access to world-class support for questions, guidance, contract matters, and client communication.
-   **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
-   **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
-   **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
-   **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule.
-   **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client.
-   **Access to Tools & Resources:** Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
-   **Optional Performance-Based Incentives:** Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

## Apply

[Apply at Winning Assistants](https://apply.workable.com/winning-assistants/j/56294EA367/apply)

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